Senior Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and enhance the product strategy and roadmap for a designated portfolio.

• Take ownership of measurable outcomes including adoption rates, retention, revenue impact, and improvements in customer efficiency.

• Balance immediate customer and revenue opportunities with the long-term scalability and usability of the platform.

• Engage in ongoing discovery processes with property managers, owners, guests, and internal teams.

• Leverage both qualitative and quantitative insights to validate issues, test solutions, and guide prioritization.

• Convert strategy into actionable initiatives, user stories, and acceptance criteria.

• Collaborate with Engineering and Design to deliver solutions centered around customer needs and manage the sequencing of the backlog.

• Define and monitor success metrics utilizing product analytics, usage data, and experimentation.

• Work alongside Marketing on positioning, content strategy, and execution of go-to-market plans.

• Collaborate with Sales and Customer Success to facilitate enablement, adoption, and meet enterprise customer requirements.

• Relay roadmap, progress, and outcomes to stakeholders effectively.

• Identify and prioritize opportunities related to AI and automation.

• Specify requirements, data inputs, guardrails, failure modes, and necessary human oversight for AI-enabled features.

• Establish metrics for measuring, monitoring, and enhancing the quality of AI features post-launch.

• Collaborate with Engineering and Data teams on feasibility, data readiness, and cost considerations for service delivery.

• Utilize AI tools for research synthesis, competitive analysis, requirements documentation, and prototyping.

⛳️ Requirements

• A minimum of 6 years’ experience in product management within B2B or B2B2C SaaS environments.

• Demonstrated experience managing a customer-facing product area with clear revenue or conversion outcomes.

• Strong analytical abilities, including practical experience with product analytics and experimentation.

• Familiarity with Pendo is an advantage.

• Proven track record of collaborating closely with Engineering and Design in Agile team settings.

• Comfort in operating as a senior individual contributor with a high level of ownership and accountability.

• Experience in travel, hospitality, eCommerce, or property management is highly desirable.

• AI-forward experience utilizing AI tools to enhance customer-facing products and streamline internal processes.

• Background in Website and Booking Engines, Contact Center software, Accounting Systems, or Hospitality Property Management Systems is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible paid time off policy.

• Health Savings Account with an annual match of up to $2,000, in addition to Flexible Spending Accounts.

• Wellness Rewards of up to $900 per year.

• Retirement plan with employer matching contributions.

• Unlimited access to professional training and development opportunities.

• Company-funded life insurance and long-term disability coverage.

• A flexible work environment.

• $150 quarterly gift for personal use.

• Eligibility for a 25% annual incentive based on company performance.