Senior Product Manager

This is a fully remote position, open to applicants in Alabama, +10 more locations.

📋 Description

• Define and implement the product vision and strategy in alignment with Tivly’s objectives and growth pathway.

• Develop the product roadmap encompassing CRM, CMS, Client Services, and AI-enabled functionalities.

• Act as the primary authority on the product management process for business, product, and operations stakeholders.

• Oversee the complete Jira workflow, which includes epic framing, story creation, acceptance criteria, sprint planning, and backlog refinement.

• Propel the execution of the technology roadmap in collaboration with engineering leadership and set unified delivery standards.

• Manage multiple concurrent workstreams spanning product, contact center, client services, security, and marketing.

• Lead the planning cadence and structure of sprint ceremonies in conjunction with engineering.

• Mentor product and engineering teams in agile methodologies, story quality, and scope management.

• Establish and maintain product management standards, including backlog structure, prioritization frameworks, story point estimation, and velocity tracking.

• Coordinate alignment among product, UX, engineering, contact center, marketing, and client services regarding priorities, trade-offs, and delivery timelines.

• Guide discovery initiatives, including stakeholder facilitation sessions, workflow mapping, and requirements documentation.

• Manage and mentor direct reports within UX and Product Management.

⛳️ Requirements

• Over 10 years of experience in product management, with a minimum of 3 years in a senior or director-level position.

• Proven expertise in agile delivery, including story creation, sprint facilitation, backlog management, and planning using Jira, ADO, or a similar tool.

• Experience in establishing or scaling product management/product owner practice standards across various delivery teams, including onboarding and process governance.

• Strong communication and stakeholder management skills across product, engineering, operations, and client-facing teams.

• Executive presence with refined written and verbal communication skills.

• Comfortable representing product decisions in discussions with partners and leadership.

• Ability to excel in fast-paced, high-volume environments with several concurrent workstreams.

• Experience in scaling a product management or product operations function, leading agile transformation, or promoting the use of new tools, workflows, or operating models is a plus.

• Candidates must currently reside in Alabama, Florida, Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia.

• Must be authorized to work in the U.S. without requiring visa sponsorship.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Paid Time Off (PTO) and Paid Sick Time.

• Flexible Scheduling (Flex Time).

• Flexible Spending Accounts (FSA) for health and dependent care.

• Company-paid Short- and Long-Term Disability.

• Complimentary mental, emotional, and physical well-being support through the First Stop Health app.

• 401(k) with a 4% company match.

• Paid holidays without the need to work.