Senior Product Manager

This is a fully remote position, open to applicants in South Dakota.

📋 Description

• Take ownership of results for a significant segment of Property Meld’s Intelligent Maintenance product.

• Address customer and business challenges that generate recognized value, rather than simply delivering features.

• Gain a thorough understanding of customer issues and collaborate with design and engineering partners on solutions.

• Manage the process from launch to rollout and beyond to ensure the value is realized.

• Assess customer desirability and business viability, considering impacts on subscription, expansion, and retention.

• Develop written cases for roadmap initiatives, detailing the problem, customer job, anticipated outcome, and justification.

• Link product efforts to broader business objectives beyond the current cycle.

• Explore whether customers perceive essential value that supports renewal.

• Articulate the product rationale, expected outcomes, and value to the company, customer-facing teams, and clients.

• Collaborate and make decisions within a product trio comprising product, design, and engineering.

• Maintain close engagement with customers and firsthand customer experiences.

• Stay involved throughout problem discovery, delivery, rollout, and evaluation.

• Collaborate closely with build and QA teams to enhance technical understanding.

• Foster clarity, alignment, and momentum through influence rather than positional authority.

• Select metrics that track both customer outcomes and business implications.

• Integrate quantitative data with qualitative insights.

• Visit and shadow a customer quarterly to comprehend their usage and non-usage of the product.

⛳️ Requirements

• Strong curiosity about customers and the ability to stay connected with product users.

• Decision-making grounded in evidence, with a readiness to adjust course when new data arises.

• Exemplary prioritization skills and disciplined focus.

• Proficient in crafting convincing written arguments.

• Capability to lead discussions and clearly articulate a compelling value proposition.

• Measurement literacy, including the ability to choose metrics for assessing customer outcomes and business effects.

• Ownership and accountability in a collaborative environment, free from blame.

• Generalist skills with a preference for collaborating alongside proficient specialists.

• Technical fluency and eagerness to learn from engineering teams.

• Self-motivated, independent, and purpose-driven work style.

• Experience in PropertyTech is advantageous.

• Candidates MUST be eligible for full-time employment in the United States.

• Availability to work with 6 hours of daily overlap with the Mountain Time Zone.

🏝️ Benefits

• Healthcare coverage through Wellmark Blue Cross Blue Shield.

• Dental insurance via Delta Dental.

• Vision coverage through Avasis.

• 401K plan managed by Guideline.

• Competitive compensation structure.

• Four weeks of PTO annually, granted upon hiring.

• Customized remote work equipment (you choose what works best for you).

• Travel opportunities: company meetups 1–3 times a year.

• Annual company-wide gathering for a week.

• Annual MX Summit for company gatherings.

• Biannual product team meetings in the same physical location.

• Organized remote work environment.

• Possibility for hybrid or in-office work in Rapid City, SD.

• Opportunities for company headquarters visits and customer shadowing.