Senior Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Become a member of one of three specialized swim-lane teams: New Customer Acquisition, Deliver Service, or AI & Operating Excellence.

• Take ownership of a workstream consisting of several initiatives related to a 2026 business strategy.

• Identify complex, multi-faceted challenges and foster cross-functional agreement.

• Manage and influence a specific business metric, such as conversion rates, retention, Pro supply, or cost-to-serve.

• Lead a dedicated engineering/design team from defining the problem to delivering successful outcomes.

• Determine priorities by deciding on what to exclude from the build process.

• Utilize AI on a daily basis to analyze live business metrics, draft and refine Product Requirement Documents (PRDs), search the codebase, and assess qualitative customer feedback.

• Enhance customer experiences, Pro satisfaction and growth, customer acquisition, service delivery, retention, and AI-driven product experiences.

• Apply ruthless prioritization based on potential leverage.

• Achieve measurable and attributable progress on metrics under your ownership.

• Create truly improved customer experiences.

• Build trust among engineering, design, data, and business stakeholders.

⛳️ Requirements

• Regularly employ AI to draft specifications, analyze data, create prototypes, and minimize busywork.

• Outstanding capabilities in either data-driven product work or customer/product intuition, with at least a good proficiency in the other area.

• Capacity to organize ambiguous problems before suggesting solutions.

• Exceptional written and verbal communication skills; able to articulate challenges, gain consensus, and decline requests with rationale.

• Proactive attitude; comfortable delivering quick iterations and learning from actual user experiences.

• Strong product judgement and prioritization abilities.

• Ability to collaborate effectively with engineering, design, data, and business partners.

• Technical knowledge sufficient to earn the respect of engineers; coding skills are not necessary.

• This is not a project management position: you must determine what to build and the reasoning behind it.

• This is not an engineering position: writing code is not part of the role.

🏝️ Benefits

• Equity: We aim for our product managers to share in company growth, making equity a significant component of PM compensation.

• Medical, dental, and vision coverage.

• Fully remote: Work from anywhere in the United States.

• Flexible Paid Time Off (PTO).