Senior Product Manager

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Take ownership of the product vision, strategy, roadmaps, and outcomes that align with customer needs and business goals.

• Cultivate expertise in product functionalities, customer workflows, technical architecture, and operational hurdles.

• Prioritize investments in new features, usability, reliability, technical debt, and platform modernization.

• Analyze market trends, competitive products, customer feedback, and performance metrics to inform product decisions.

• Establish measurable success criteria and assume responsibility for product performance, adoption rates, and customer value.

• Oversee product execution from the discovery phase through development, launch, and continuous optimization.

• Collaborate with Engineering, Design, Product Owners, and cross-functional teams to convert strategy into actionable plans and achieve results.

• Guide Product Owners while retaining accountability for priorities, trade-offs, and delivery outcomes.

• Address dependencies, competing priorities, technical challenges, and delivery risks.

• Communicate product direction, progress, decisions, and results to stakeholders and executive leadership.

• Identify opportunities to leverage AI, intelligent automation, and emerging technologies to solve customer issues.

• Drive AI-enhanced capabilities that streamline workflows, enhance content discovery, and improve digital experiences.

• Work closely with technical teams to assess feasibility, integration methods, security, and scalability.

• Validate opportunities through customer feedback, experimentation, and measurable adoption and performance metrics.

• Lead customer discovery efforts to understand workflows, pain points, unmet needs, and opportunities.

• Convert customer insights into product priorities, requirements, and unique solutions.

• Collaborate with Sales, Customer Success, Support, and Product Marketing to shape strategy and facilitate product adoption.

• Keep track of competitive products, market trends, and evolving customer expectations.

⛳️ Requirements

• Over 7 years of experience in product management, including ownership of complex B2B SaaS products.

• A proven track record in defining product strategy, managing roadmaps, and achieving measurable customer and business results.

• Demonstrated capability to blend strategic thinking with hands-on product ownership and execution.

• Experience in leading multiple product initiatives or integrated product functionalities.

• Strong technical knowledge, including familiarity with APIs, integrations, software architecture, and platform technologies.

• Experience managing cross-functional teams and collaborating effectively with Product Owners and Engineering.

• Strong skills in customer discovery, analysis, prioritization, and problem-solving.

• Excellent communication and stakeholder management abilities, including proficiency in executive-level communication.

• Proven ability to make informed decisions, navigate uncertainty, and drive results independently.

• Capability to modernize and evolve complex, established platforms while balancing new functionalities with scalability, reliability, and customer continuity.

• Experience with content management systems, digital experience platforms, or enterprise SaaS solutions.

• Background in developing or integrating AI-powered features into existing products.

• Familiarity with generative AI, conversational interfaces, intelligent search, or workflow automation.

• Experience in modernizing mature software platforms while ensuring reliability and customer satisfaction.

• Background in education technology, particularly in the K–12 sector.

• Experience collaborating with distributed engineering teams.

• Understanding of digital accessibility standards and product commercialization.

• Proven experience in leading large-scale platform modernization, system migrations, or technology transitions, including managing technical complexity, dependencies, and customer impact.

• Permanent residency in the United States; current and ongoing U.S. residency is required to secure and maintain employment.

🏝️ Benefits

• Competitive benefits.

• Opportunities for professional development.

• A collaborative culture built on partnership and purpose.

• 100% fully remote work environment.

• Equal employment opportunity and reasonable accommodations for individuals with disabilities or special needs.