Senior Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Director of Program Technology to develop, sustain, and prioritize a product roadmap that includes Trellis and new products.

• Conduct discovery sessions with staff and end users to accurately define issues before committing to solutions.

• Create requirements, user stories, and acceptance criteria; establish success metrics.

• Balance daily requests and tickets with progress on the roadmap.

• Communicate priorities, trade-offs, and progress updates to leadership and staff.

• Acquire in-depth knowledge of Trellis, encompassing its data model, workflows, permissions, reporting, and integrations.

• Prioritize and oversee enhancements to Trellis, ranging from minor fixes to comprehensive development projects.

• Identify recurring challenges and systemic opportunities for improving Trellis.

• Utilize AI-assisted development tools to prototype, develop, and deploy enhancements and integrations.

• Build Trellis with a focus on configurability, documentation, and versioning discipline.

• Assist in taking two new products from concept through discovery, validated MVP, and launch.

• Coordinate design, development, and rollout efforts with the Director and external development partners.

• Act as a responsive technology resource for staff, addressing or escalating software, access, SaaS, and system issues.

• Promptly triage, resolve, or escalate Trellis tickets.

• Support the administration of organizational SaaS platforms, including access, permissions, configuration, and maintenance.

• Collaborate with EMA's managed service provider and technology vendors.

• Assist with technology onboarding and offboarding processes.

• Develop SOPs, user guides, and documentation.

• Facilitate technology training and enablement.

⛳️ Requirements

• Approximately 3–5 years of relevant experience.

• Over 2 years in a product management or product owner role with demonstrable ownership of a roadmap and delivery.

• Proven experience in taking at least one product from concept to launch (0-to-1).

• Capability to conduct discovery, define issues, write requirements, and establish and monitor success metrics.

• Substantial, hands-on experience using AI in real projects, including automation, prototyping, workflow enhancements, integration, or development.

• Ability to articulate the problem, approach, tools, and outcomes of AI applications.

• Experience in supporting or administering SaaS platforms.

• Skill in troubleshooting independently while recognizing when to involve external partners.

• Strong communication, collaboration, problem-solving, and follow-through skills.

• Experience with configurable, multi-tenant, or white-labeled software, or products utilized by multiple organizations (strongly preferred).

• Background in working with managed service providers or technology vendors (strongly preferred).

• Experience in creating SOPs and documentation and leading technology training (strongly preferred).

• Experience in mission-driven, nonprofit, or resource-constrained environments (strongly preferred).

• Alignment with EMA's mission and values.

🏝️ Benefits

• Competitive market pay based on Salary.com CompAnalyst data.

• 403(b) retirement plan with company matching - 50% match for up to 6%.

• 15 personal days off.

• Full week off between Christmas and New Year's.

• 9 additional paid holidays.

• Option to use a work phone separate from a personal phone.

• Cell phone stipend.

• Health Reimbursement Arrangement (HRA) of up to $300 towards any medical plan or health expense through Take Command Health.

• Parental Leave.

• Bereavement Leave.

• Life Insurance.

• Short-term & Long-term Disability Coverage.