This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead critical aspects of Everbridge’s cloud-based digital operations platform, which includes Android and iOS mobile applications.

• Collaborate with engineers, product managers, product communicators, marketers, UX designers, and various stakeholders to design and enhance the platform.

• Engage with customers to evaluate market requirements and advocate for them within xMatters, a subsidiary of Everbridge.

• Work closely with software architects and the UX team to establish new features.

• Communicate with customers, sales, consulting, support, and other stakeholders to pinpoint the most valuable product investments.

• Partner with engineering to manage development backlogs and facilitate sprint planning, shoulder surfs, and reviews.

• Support rollouts through webinars, training sessions, documentation, and other release materials.

• Take part in product marketing initiatives.

⛳️ Requirements

• BA/BS degree, ideally in a computer science-related field; other degrees may be considered.

• Over 3 years of experience as a Product Manager, preferably within a SaaS context.

• Excellent communication skills.

• Strong enthusiasm for regular customer engagement.

• Ability to utilize Postman or write basic lines of JavaScript to validate the functionality of a new API call.

• Experience in a SRE/DevOps-oriented environment.

• Familiarity with IT processes and systems, particularly ITSM and ITOM.

🏝️ Benefits

• Healthcare

• Dental care

• Mental health benefits

• Disability income benefits

• Life and AD&D insurance

• Retirement savings plan with employer match

• Paid time off