Senior Product Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Take ownership and consistently enhance the eCommerce Purchasing experience across Digital Room brands.

• Implement improvements in product configuration, pricing display, cart functionality, checkout processes, payment systems, and key conversion experiences.

• Recognize customer pain points and identify opportunities to minimize friction throughout the purchasing journey.

• Champion customer needs while identifying emerging eCommerce trends, best practices, and innovative strategies.

• Outline and oversee the roadmap for the eCommerce Purchasing Experience.

• Convert business objectives, customer feedback, and data insights into product specifications.

• Develop business cases, user stories, acceptance criteria, and metrics for success.

• Lead prioritization efforts and drive initiatives from conception to launch.

• Enhance product management processes, workflows, cross-functional collaboration, delivery efficiency, and product quality.

• Spearhead conversion rate optimization and improve checkout performance initiatives.

• Analyze customer behavior, funnel performance, and trends in abandonment.

• Collaborate with UX and Engineering to design, implement, and assess experiments and A/B tests.

• Track KPIs and utilize data for ongoing improvement.

• Partner with Engineering and QA to boost the performance, reliability, and scalability of the purchasing experience.

• Assist in product launches, pricing updates, promotions, and product configuration initiatives in partnership with Operations Integration.

• Streamline processes for quicker and more accurate deployment of customer-facing purchasing experiences.

• Define and monitor metrics related to purchasing and conversion performance.

• Conduct ROI analyses to support prioritization and investment strategies.

• Report results, insights, recommendations, roadmap priorities, project status, risks, and business impacts to stakeholders and leadership.

• Work collaboratively with Engineering, QA, UX, Marketing, Content, Digital Media, Operations Integration, and Leadership teams.

• Facilitate planning, alignment, prioritization, and accountability across functions.

⛳️ Requirements

• 8+ years of experience in Product Management.

• 5+ years of experience managing eCommerce products and customer-facing experiences.

• Demonstrated experience in optimizing eCommerce Purchasing Experiences, covering product configuration, cart, checkout, payment, and conversion funnels.

• Strong background in conversion optimization, experimentation, and A/B testing.

• Familiarity with analytics platforms such as Google Analytics, Adobe Analytics, Heap, Mixpanel, Contentsquare, or similar tools.

• Experience collaborating closely with UX, Engineering, QA, Marketing, and Operations teams.

• Strong analytical and quantitative skills, with the ability to translate data into actionable insights.

• Excellent communication, collaboration, and stakeholder management abilities.

• Experience in building business cases, defining product requirements, and prioritizing initiatives based on customer and business impact.

• Preferred: Experience in eCommerce, online retail, print, manufacturing, marketplace, or catalog-driven businesses.

• Preferred: Experience across multiple brands.

• Preferred: Familiarity with product customization and configuration workflows.

• Preferred: Experience with complex product catalogs, configurable products, and customer-facing eCommerce experiences.

• Preferred: Expertise in optimizing cart, checkout, payment, and conversion experiences.

• Preferred: Experience with eCommerce platforms, checkout systems, payment integrations, experimentation tools, and analytics platforms.

• Preferred: Knowledge in utilizing experimentation, customer analytics, and funnel analysis to enhance conversion and decrease abandonment.

• Preferred: Track record of leading large cross-functional initiatives without direct authority.

• MBA or equivalent experience in business and product management (preferred).

🏝️ Benefits

• Competitive salary and opportunities for growth.

• Comprehensive health, dental, and vision coverage (location-specific).

• Employer-matched 401(k) up to specified limits.

• Company-sponsored Life and AD&D Insurance.

• Flexible Spending Account and optional benefits.

• Paid holidays and PTO.

• Employee discounts on all products.

• Company-sponsored training and certification programs.

• Engaging workplace and wellness events.

• Fast-paced, high-tech, safe, and enjoyable work environment.