Senior Product Manager, App o11y

This is a fully remote position, open to applicants in Sweden, +6 more countries.

📋 Description

• Formulate the vision and strategic direction for the Application Observability product domain.

• Take ownership of the product roadmap, marketing materials, and market research activities.

• Collaborate with Grafana leadership to enhance product objectives.

• Serve as an advocate for the product, effectively communicating its features and details to both customers and internal stakeholders.

• Connect Engineering, Design, UX, and go-to-market teams.

• Assist application developers and SREs in comprehending application performance, user impact, and troubleshooting priorities.

• Develop Application Observability within the Knowledge Graph, incorporating traces and profiles as essential product experiences.

• Integrate App O11y into Grafana Cloud’s complete observability and Drilldown product offerings.

• Create AI-first workflows for issue investigation, root-cause analysis, and actionable insights.

• Conduct customer discovery sessions and utilize product data to pinpoint user friction areas.

• Collaborate with Engineering and Design to define product priorities.

• Balance new opportunities with the depth of tracing and profiling, performance, and reliability considerations.

• Work across R&D to incorporate App O11y into the Grafana Cloud suite.

• Partner with PMM and GTM on product differentiation, pricing, packaging, licensing, and tiering strategies.

• Create and refresh presentations, documentation, website content, datasheets, and whitepapers.

• Transform customer feedback and usage data into enhanced adoption rates and revenue growth.

⛳️ Requirements

• A BS/BA in Computer Science, a related field, or equivalent professional experience.

• Over 5 years of experience in Product Management.

• More than 5 years of experience within a B2B SaaS product environment.

• Proficient in using or developing observability products, telemetry databases, and/or developer tools.

• Strong comprehension of application architectures and distributed systems.

• Capability to discuss trade-offs in telemetry ingestion, storage, querying, and associated workflows.

• Experience collaborating with Engineering and Design teams to create products and features with robust UX.

• Exceptional written and verbal communication abilities.

• Familiarity with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors is advantageous.

• Experience with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope, is a plus.

• Familiarity with eBPF and/or automatic instrumentation is a plus.

• Experience with open source software and/or commercial open source companies is a plus.

• Experience in defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings is a plus.

• Experience managing applications in production, being on call, or troubleshooting performance and reliability issues is a plus.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• 100% remote work and a global remote culture.

• Opportunities for career advancement.

• In-person onboarding experience.

• 30 days of annual leave each year, including 3 Grafana Shutdown Days.

• Open communication and regular updates for the entire company.

• Freedom and support for innovation.

• Empowered, high-trust teams.

• Approachable and transparent leadership.