Senior Product Manager, App o11y

This is a fully remote position, open to applicants in Spain, +6 more countries.

📋 Description

• Formulate a vision and strategy for the product domain.

• Take ownership of the product roadmap, collateral, and market analysis.

• Work in collaboration with Grafana leadership to set product objectives.

• Act as the advocate and authority on the product area for both external customers and internal stakeholders.

• Facilitate connections among Engineering, Design, UX, and GTM teams.

• Assist application developers and SREs in comprehending application performance, user impact, and troubleshooting priorities.

• Develop Application Observability on the Knowledge Graph and incorporate traces and profiles.

• Integrate App O11y into Grafana Cloud’s comprehensive observability experience alongside Drilldown products.

• Create AI-driven workflows for issue investigation, root-cause analysis, and action implementation.

• Conduct customer discovery sessions and utilize product data to pinpoint user friction.

• Establish priorities in collaboration with engineering and design partners.

• Balance potential new product opportunities with tracing and profiling depth, performance, and reliability.

• Collaborate across R&D to incorporate App O11y into the Grafana Cloud suite.

• Team up with PMM and GTM on product differentiation, pricing, packaging, licensing, and tiering.

• Generate and revise presentations, documentation, website content, datasheets, and whitepapers.

• Transform customer feedback and usage insights into enhanced adoption and revenue growth.

⛳️ Requirements

• A BS/BA in Computer Science, a related field, or equivalent professional experience.

• Minimum of 5 years of experience in Product Management.

• At least 5 years of experience working with a B2B SaaS product.

• Familiarity with using or developing observability products, telemetry databases, and/or developer tools.

• Strong understanding of application architectures and distributed systems.

• Ability to discuss trade-offs related to telemetry ingestion, storage, querying, and associated workflows.

• Experience collaborating with Engineering and Design teams to create products and features with effective UX.

• Exceptional written and verbal communication skills.

• Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors is a plus.

• Familiarity with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope, is an advantage.

• Knowledge of eBPF and/or automatic instrumentation is also a plus.

• Experience with open source software and/or commercial open source companies is an added benefit.

• Experience in defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings is advantageous.

• Experience in operating applications in production, being on call, or troubleshooting performance and reliability issues is a plus.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• Fully remote work environment, embracing a global culture.

• Opportunities for career advancement.

• In-person onboarding experience.

• 30 days of annual leave each year.

• 3 annual leave days designated for Grafana Shutdown Days.