Senior Product Manager, App o11y

This is a fully remote position, open to applicants in Canada, +6 more countries.

📋 Description

• Formulate the vision and strategy for the Application Observability product domain.

• Take ownership of the product roadmap, collateral, and market research.

• Collaborate with Grafana leadership to enhance product goals.

• Champion the product by communicating requirements and functionality to both external customers and internal stakeholders.

• Bridge Engineering, Design, UX, and go-to-market teams.

• Develop App O11y on the Knowledge Graph and integrate traces and profiles into the product experience.

• Create full-stack observability and AI-driven workflows for investigation, root-cause analysis, and action.

• Conduct customer discovery and analyze product data to uncover user friction.

• Convert customer needs into product priorities alongside Engineering and Design.

• Balance new product opportunities with the depth, performance, and reliability of tracing and profiling.

• Coordinate across R&D to incorporate App O11y into Grafana Cloud.

• Collaborate with PMM and GTM on product differentiation, pricing, packaging, licensing, and tiering.

• Generate and update presentations, documentation, website content, datasheets, and whitepapers.

• Transform customer feedback and usage insights into enhanced adoption and revenue growth.

⛳️ Requirements

• A BS/BA in Computer Science, a related field, or equivalent work experience.

• Over 5 years of experience in Product Management.

• More than 5 years of experience in a B2B SaaS product.

• Experience in utilizing or developing observability products, telemetry databases, and/or developer tools.

• Strong comprehension of application architectures and distributed systems.

• Ability to discuss tradeoffs in telemetry ingestion, storage, querying, and related workflows.

• Experience collaborating with Engineering and Design teams to create products and features with effective UX.

• Exceptional written and verbal communication skills.

• Familiarity with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors is a plus.

• Experience with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope, is a plus.

• Knowledge of eBPF and/or automatic instrumentation is advantageous.

• Experience with open source software and/or commercial open source companies is a plus.

• Previous experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings is beneficial.

• Experience in operating applications in production, being on call, or troubleshooting performance and reliability issues is an advantage.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• 100% remote work with a global remote culture.

• Opportunities for career growth.

• In-person onboarding.

• 30 days of annual leave per year.

• 3 annual leave days set aside for Grafana Shutdown Days.

• Open communication and regular updates across the company.

• Autonomy and support to deliver outstanding work.

• Empowered, high-trust, low-ego teams.

• Approachable and engaged leadership.