Senior Product Manager – AI Gateway

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Take ownership of the product strategy, roadmap, and execution for AI Gateway functionalities within Duck Creek’s Agentic AI Platform.

• Outline capabilities for API management, MCP gateway, model and tool connectivity, extensibility, and marketplace enablement.

• Convert needs related to the AI ecosystem, integration, agent interoperability, and architecture into epics, features, use cases, requirements, user stories, and measurable outcomes.

• Collaborate with Engineering and Architecture on patterns for discovery, registration, authentication, authorization, invocation, routing, lifecycle management, versioning, monitoring, and deprecation of the gateway.

• Specify requirements for integrating agents developed by Duck Creek, partners, and customers utilizing open, standardized, and governed interoperability patterns.

• Establish safe access capabilities for models, agents, tools, and APIs, encompassing permissions, entitlements, tenant isolation, usage controls, secrets management, audit logs, policy enforcement, and governance workflows.

• Work alongside AI, data, security, and governance teams to foster trusted context, responsible AI controls, and dependable execution across insurance workflows.

• Enhance the experience for developers, partners, and customers through onboarding processes, documentation, certification patterns, diagnostics, testing support, and release preparedness.

• Assess trade-offs among openness, control, innovation, customer value, technical complexity, security, compliance, and operational readiness.

• Define measures for adoption, reliability, security, latency, performance, invocation success, policy violations, and business impact.

• Coordinate with internal teams, partners, and customers to ensure product decisions align with platform objectives and customer requirements.

• Facilitate release planning, readiness, and communication by clarifying scope, dependencies, risks, acceptance criteria, and anticipated outcomes.

• Stay informed about emerging patterns in AI platforms, agent interoperability, APIs, model routing, governance, and developer ecosystems.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in fields such as Computer Science, Information Systems, Engineering, Data Science, Business, Insurance, Product Management, or a related area.

• At least 6 years of experience in technical product management, platform services, software engineering, AI product management, platform-as-a-service, or related positions.

• Proven experience managing complex product capabilities in platforms, integration, development, APIs, AI, or ecosystems.

• Experience collaborating with cross-functional stakeholders, including product, engineering, architecture, security, customer-facing teams, partners, and business stakeholders.

• Ability to translate unclear business and technical challenges into product strategy, roadmap priorities, product requirements, release plans, and measurable outcomes.

• Understanding of API and integration concepts, covering authentication, authorization, routing, rate limiting, throttling, provider management, and observability.

• Familiarity with AI gateways, agentic AI, model routing, tool connectivity, and AI ecosystem patterns.

• Knowledge of responsible AI practices, AI security, prompt injection risks, policy enforcement, auditability, and governance workflows.

• Proficiency in REST, OpenAPI, MCP, A2A, or comparable interoperability protocols.

• Understanding of cloud-native platforms, multi-tenant SaaS architecture, event-driven systems, data services, and enterprise security patterns.

• Knowledge of identity and access management, secrets management, tenant isolation, permissions, entitlements, and usage controls.

• Capacity to influence stakeholders without direct authority.

• Ability to articulate intricate AI gateway, ecosystem, integration, and security decisions in straightforward business language.

• Must be legally authorized to work in the country where the job is located.

• Willingness to travel approximately 25% of the time.

🏝️ Benefits

• Flexible work environment.

• Medical, dental, vision, life, and disability insurance.

• 401(k) retirement plan with match (6% employer match up to $12,000 annually).

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• Paid holidays, vacation, and volunteer time.

• Employee Assistance Program (EAP).

• Annual bonus compensation, subject to plan terms and individual eligibility.

• Inclusive culture and equal opportunity.

• AI-assisted tools used responsibly in recruitment.