Senior Product Manager, AI Automation

This is a fully remote position, open to applicants in Portugal, +5 more countries.

📋 Description

• Take ownership of the product line's roadmap and prioritization, determining what to develop, the sequence of development, and the rationale, while achieving measurable savings goals.

• Collaborate with support operations to gain insights into processes, pinpoint automation opportunities, and transform operational challenges into delivered solutions.

• Evaluate processes, volumes, costs, and anticipated outcomes; create data-driven business cases and determine whether initiatives should be piloted or expanded.

• Establish the scope, business logic, and requirements for automation initiatives, including exceptions, dependencies, and cases that necessitate human intervention.

• Work alongside BPM engineers, backend developers, the LLM team, QA, and process owners to ensure alignment on solutions and delivery.

• Manage multiple initiatives simultaneously, balancing new automation prospects, ongoing projects, and infrastructure tasks.

• Contribute to shaping team practices, including product documentation standards, phased delivery, and the transition from pilot to production.

• Utilize AI tools such as Claude Code or Codex for analysis, prototyping, and documentation, while rigorously validating their outputs.

⛳️ Requirements

• 4–6 years of experience in product management, preferably with automation or AI initiatives that yielded measurable business outcomes.

• Exceptional analytical and research abilities, encompassing process analysis, opportunity sizing, project economics, and data-driven prioritization.

• Proven experience in guiding initiatives from initial discovery and business case formulation to delivery, pilot assessment, and production implementation.

• Confidence in navigating complex processes, engaging with multiple stakeholders, and collaborating with cross-functional technical teams.

• Strong communication and stakeholder management skills: capable of aligning business and technical teams, managing competing priorities, and advocating for automation while maintaining service quality.

• Practical, hands-on experience with AI agents such as Claude Code or Codex, along with a foundational understanding of prompt engineering, model selection, and LLM integrations.

• Nice to have: Experience in customer support or contact center operations.

• Nice to have: Familiarity with BPMN and workflow tools like Camunda.

• Nice to have: Experience in automating complex operational processes in related fields.

🏝️ Benefits

• A fully flexible work schedule — there's no obligation to start work at precisely 9:00 AM; what counts is achieving results and making progress;

• Each team member is encouraged to choose their preferred work arrangement. Options include fully remote work, office attendance, or a hybrid work model;

• We are a driven and supportive team that enjoys what we do, values one another, and grows together;

• The growth and development of every employee is our priority, so we provide internal programs for adaptation and training, as well as development of soft skills and leadership capabilities tailored to each individual;

• We also offer partial reimbursement for employees attending external training and conferences;

• We support our employees' language learning ambitions — organizing group and individual lessons, along with speaking clubs with colleagues from around the globe;

• Corporate rates on hotels and other travel services;

• MyTime Day Off - an additional day off designed to give employees the flexibility to focus on health, mental recharge, personal matters, or other important activities.