Senior Product Designer – Pharma, Growth

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership of the complete Product Design process from discovery and defining problems to ideation, prototyping, validation, and delivery.

• Enhance customer activation and onboarding for prescription services.

• Promote customer retention and engagement through repeat prescriptions and long-term healthcare experiences.

• Conduct customer-centric discovery and experimentation using interviews, journey mapping, usability testing, behavioral insights, and A/B testing.

• Collaborate with Product Management and Analytics to establish hypotheses, success metrics, and identify opportunities.

• Design accessible digital experiences utilizing interaction design, visual design, and UX writing principles.

• Streamline complex healthcare journeys, addressing error handling, recovery states, and sensitive customer interactions.

• Work together with Engineering and Product teams to guarantee feasible, implementation-ready, and high-quality solutions.

• Shape Product direction and influence stakeholder decisions through research, data, storytelling, and design rationale.

• Mentor other designers, share expertise, provide constructive feedback, and assist in evolving the design system and methodologies.

⛳️ Requirements

• Extensive background in Product Design or UX/UI Design.

• Proven success in independently leading complex, customer-facing digital products within a recognized e-commerce or large-scale consumer technology organization.

• Strong expertise in end-to-end Product Design, including problem framing, discovery, solution exploration, prototyping, validation, and delivery.

• Experience in enhancing customer activation, conversion, or retention, ideally in onboarding, customer lifecycle, or complex digital journeys.

• Advanced skills in Figma and prototyping.

• Familiarity with established design systems.

• Experience in usability testing, customer interviews, journey mapping, behavioral analysis, and A/B testing.

• Ability to analyze conversion funnels, customer cohorts, behavioral insights, and experimentation results.

• Strong skills in stakeholder management and communication.

• Collaborative and proactive approach.

• Native-level proficiency in German, both written and spoken.

• Fluent professional English.

• Nice to have: experience in e-health, e-pharmacy, telemedicine, or regulated digital consumer services.

• Nice to have: understanding of German prescription and e-prescription processes.

• Nice to have: experience with CRM, lifecycle communications, personalization, or customer reactivation.

• Nice to have: knowledge of accessibility standards such as WCAG 2.2.

• Nice to have: experience using AI-assisted design tools.

🏝️ Benefits

• Flexible work-from-home arrangement with individually tailored work locations, including up to 20 days per year anywhere in the EU.

• Engaging team events and regularly scheduled parties.

• Kindergarten grant of €100 total per month for employees covering childcare expenses.

• Anonymous, complimentary professional psychological support through nilo.

• Opportunities for internal and external training and career development support.

• Fully funded Deutschland Ticket.

• Urban Sports Club M membership package along with various sports and health opportunities.