Senior Product Designer, Knowledge Graph

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Create user experiences for Grafana Cloud’s Knowledge Graph, encompassing the entity graph, entity catalog, and RCA workbench.

• Help customers comprehend and investigate the connections within their systems.

• Clearly present intricate and ever-evolving information without overwhelming the user.

• Convert research findings and data into easily understandable experiences.

• Customize experiences for diverse target audiences and user viewpoints.

• Work in partnership with engineering, product management, technical writing, go-to-market (GTM), and Product Design teams.

• Balance the demands of business objectives, customer needs, and technical considerations to create a significant impact.

• Document user requirements, pain points, design strategies, UX trade-offs, and comprehensive feature designs.

• Conduct research and participate in both quantitative and qualitative research efforts.

• Cultivate in-depth knowledge of product areas, customer personas, use cases, and workflows.

• Provide coaching and mentorship to fellow designers and engage in initiatives within the Product Design team.

⛳️ Requirements

• Over 7 years of relevant design experience in B2B or enterprise software products.

• Proven track record in designing tools and services for developers or other highly technical users.

• A portfolio showcasing effective designs for complex products delivered in a dynamic environment.

• Experience conducting qualitative research in intricate fields.

• Capability to balance business objectives, product priorities, customer feedback, research insights, and technical factors.

• Proficient in collaborating with cross-functional teams across various locations and time zones.

• Strong attention to detail and eagerness to learn about a complex, technical product landscape.

• Experience in a fully remote, fast-paced work environment.

• Experience designing intricate, data-rich interfaces with an emphasis on clarity.

• Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring is an advantage.

• When applying, please share an example of how decision-making in a complex area was simplified through a well-designed user interface.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• Fully remote, inclusive global culture.

• Opportunities for career advancement.

• In-person onboarding experience.

• 30 days of annual leave each year.

• 3 annual leave days set aside for Grafana Shutdown Days.

• Open communication and regular updates across the company.

• Autonomy and support to produce exceptional work and experiment with new ideas.

• Approachable and visible leadership.

• A supportive and collaborative work environment.