Senior Product Designer – Channels, Mobile Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the comprehensive mobile member experience across Humana’s digital platforms.

• Create user-friendly, accessible, and captivating mobile-first designs.

• Propel Humana’s mobile-first approach across web, mobile applications, SMS, notifications, and new channels.

• Streamline intricate healthcare interactions, enabling members to retrieve information and accomplish essential tasks.

• Craft unified omnichannel experiences across various digital touchpoints.

• Collaborate with product managers, engineers, researchers, content strategists, and business stakeholders.

• Enhance member satisfaction, mobile engagement, digital self-service uptake, retention, and overall quality of experience.

• Leverage outstanding design execution and user-centered thinking to elevate member and business outcomes.

⛳️ Requirements

• Bachelor’s Degree in Human-Computer Interaction, Design, or a related discipline, or equivalent practical experience.

• Over 5 years of experience in product design.

• A portfolio showcasing significant digital product achievements.

• Experience in designing mobile-first consumer experiences, including native iOS and Android applications.

• Proficiency in user-centered design, interaction design, information architecture, visual design, and mobile UX patterns.

• Experience in crafting end-to-end customer journeys across various digital channels and touchpoints.

• Skilled in modern design and prototyping tools, particularly Figma.

• Knowledge of user research methodologies and the ability to translate insights into design solutions.

• Experience working collaboratively with product management, engineering, research, analytics, marketing, and business stakeholders.

• Excellent communication, storytelling, presentation, and stakeholder management abilities.

• Capability to balance strategic thinking with hands-on design execution.

• Proven success in enhancing engagement, adoption, retention, conversion, satisfaction, or operational efficiency.

• A dedicated workspace free from interruptions to safeguard member PHI/HIPAA information.

• Reliable home internet service with a minimum of 25 Mbps download and 10 Mbps upload speed.

• Preferred: experience in healthcare, insurance, financial services, or similarly regulated industries.

• Preferred: familiarity with native iOS and Android platform guidelines, interaction models, and accessibility standards.

• Preferred: understanding of accessibility and inclusive design principles.

• Preferred: experience with omnichannel experiences, design systems, pattern libraries, experimentation frameworks, A/B testing, behavioral analytics, and engagement metrics.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Personal wellness support.

• Healthcare decision support for employees and their families.

• Occasional travel to Humana offices for training or meetings may be necessary.