Senior Product Designer, Agent Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Articulate how AI agents assist security and compliance teams in achieving significant results with enhanced clarity, control, and trust.

• Oversee the complete design process for agent harness projects from problem identification and exploration through to launch and iteration.

• Specify how agents, skills, tools, and memory are structured, displayed, and comprehended by customers.

• Craft workflows that allow customers to assign security and compliance tasks while retaining visibility, control, and assurance.

• Develop frameworks for reviewing, amending, approving, interrupting, and recovering from work generated by agents.

• Design interaction models for conversations and agent engagements across Vanta, Slack, and various platforms.

• Set standards and principles for reliable agent behavior, encompassing transparency, permissions, uncertainty, explainability, and graceful failure.

• Collaborate with Product and Engineering teams to determine when the use of an agent is suitable.

• Perform customer discovery and usability tests with security, compliance, and GRC users.

• Convert customer feedback, requirements, technical limitations, and AI quality considerations into design guidance.

• Work alongside Design Systems and product designers to develop reusable AI frameworks.

• Produce design briefs, workflow models, prototypes, specifications, and various other design documentation.

• Articulate design rationale, trade-offs, risks, and suggestions to cross-functional teams and leadership.

• Engage in design critique and elevate standards for interaction design, information architecture, UX writing, and visual craftsmanship.

• Assist in shaping responsible AI and human oversight throughout the product.

• Identify ways to enhance collaboration between the design team and product groups.

⛳️ Requirements

• A minimum of 7 years of experience in product design.

• Expertise in B2B SaaS, intricate workflows, or other advanced software products.

• Proven experience in designing AI-driven products, automation, or systems with dynamic or uncertain behaviors.

• Capability to design agent experiences that extend beyond chat, including agents, skills, tools, memory, and multi-stage workflows.

• Background in designing products that necessitate human judgment and decisions regarding human involvement in automated processes.

• Experience creating designs across various surfaces, including Slack, terminal environments, or other external interfaces.

• Strong skills in product thinking and discovery.

• High proficiency in interaction design, information architecture, UX writing, and visual design.

• Excellent collaboration skills with Product, Engineering, Research, Data, and customer-facing teams.

• Thoughtful approach to responsible AI, focusing on transparency, data control, human review, explainability, and rectification of incorrect or incomplete outputs.

• A portfolio showcasing completed work, intricate workflows, significant trade-offs, and insights gained from customers or users.

• Ability to navigate between systems-level thinking and detailed interaction design.

• Effective communication skills and the ability to influence cross-functional partners without formal authority.

• Curiosity, sound judgment, and comfort in emerging product environments.

• Regularly utilizes AI in daily tasks and applies sound judgment to ensure the quality of AI-assisted work.

• Willingness to responsibly use AI to enhance efficiency and impact.

🏝️ Benefits

• Competitive salary within the industry.

• Equity opportunities.

• Comprehensive medical, dental, and vision insurance, covering 100% of employee-only premiums for most medical plans.

• 16 weeks of paid Parental Leave for all new parents.

• Health and wellness stipend.

• Stipends for remote workspace, internet, and cellphone expenses.

• Commuter benefits for team members reporting to the SF and NYC offices.

• Family planning benefits.

• Matching 401(k) contributions with immediate vesting.

• Flexible paid time off policy.

• 80 hours of Sick Time.

• 11 company-paid holidays.

• Virtual team-building activities, lunch and learns, and other company-wide events.