Senior Product Analyst – Chromatography

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Act as the main point of contact between business stakeholders, Quality (QMS), and technical teams.

• Facilitate onboarding and intake workshops for new laboratories and business divisions.

• Collect and document laboratory workflows, instrument processes, user roles and permissions, data transfer requirements, integration needs, and business use cases.

• Convert business requirements into application configuration and implementation strategies.

• Ensure stakeholder alignment, document decisions made, and escalate governance issues as necessary.

• Assist in the implementation and configuration of laboratory instrument data acquisition software.

• Clarify and document configuration decisions, metadata structures, custom calculations, and the distinctions between standards and organization-specific configurations.

• Comprehend and document the differences between GxP and non-GxP laboratory workflows.

• Aid in application lifecycle activities and ongoing improvements.

• Maintain Digital SDLC documentation related to application changes and configurations.

• Support audit readiness and manage future change requests.

• Review quarterly and continuous releases from software vendors.

• Conduct impact assessments on existing business processes.

• Suggest configuration updates, adoption strategies, business communications, and validation activities.

• Create User Acceptance Testing (UAT) and regression test scripts.

• Execute and coordinate regression testing activities.

• Provide support to business users during testing cycles.

• Ensure that application changes comply with quality and regulatory standards.

• Offer Tier-1 application support for around 50 users and 50 laboratory instruments.

• Escalate technical issues to the relevant technical teams.

• Identify recurring support trends and enhance knowledge resources.

• Develop and maintain user guides, FAQs, and training documentation.

• Conduct both one-on-one and group training sessions for laboratory users.

⛳️ Requirements

• Over 3 years of experience in supporting laboratory instrument data acquisition software in pharmaceutical R&D.

• Knowledge of Unicorn and/or Biacore Insight software is highly desirable.

• Strong grasp of laboratory workflows and scientific data management.

• Experience in both GxP and non-GxP laboratory settings.

• Familiarity with regulated systems, including audit trails, controlled access, validation processes, and regulatory compliance.

• Demonstrated experience in leading requirements gathering and onboarding workshops.

• Proven track record of producing system configuration specifications.

• Experience in developing and supporting User Acceptance Testing (UAT).

• Hands-on experience in supporting software integration projects, including requirements gathering, data mapping, and stakeholder coordination.

• Excellent communication skills for conveying technical concepts to both technical and business audiences.

• Strong documentation and organizational abilities.

• Experience in creating training materials and delivering user training.

• Ability to juggle multiple stakeholder requests in a complex global environment.

• Familiarity with JIRA is a plus.

• Knowledge of Xray or Vera is advantageous.

• Experience with ServiceNow is a plus.

• Background in supporting global laboratory informatics platforms is a nice-to-have.

• Understanding of SDLC documentation and computerized system validation (CSV) is a plus.

🏝️ Benefits

• Option for remote work.

• Engagement as a freelancer or contractor.

• 40 hours of work per week.