Senior Process Optimization Specialist, iQueue

This is a fully remote position, open to applicants in Alaska, +32 more states.

📋 Description

• Oversee the optimization of processes for the iQueue for Infusion Centers product.

• Collaborate with infusion center clients and ancillary departments such as lab, pharmacy, and radiology to evaluate clinical workflows and apply Lean-based operational methodologies using the iQueue platform.

• Develop and sustain trusted advisor relationships with customer stakeholders and executive leaders.

• Identify operational constraints through on-site observations and customer data analysis, formulate hypotheses, create remediation plans, and monitor performance against efficiency metrics.

• Create scalable operational playbooks, tools, and training programs that define best practices and success criteria.

• Spearhead large-scale change management initiatives and communicate project progress, potential risks, and mitigation strategies.

• Work in collaboration with Product, Customer Success, Engineering, Sales, and Marketing teams to promote product adoption, improve user experience, and optimize operations in infusion centers.

• Consistently enhance both internal and customer-facing workflows to boost scalability and effectiveness.

• Willingness to travel up to 50% to customer locations.

⛳️ Requirements

• Over 7 years of experience with a demonstrated history of operational excellence, including analytical rigor, process optimization, strategic planning, and effective cross-functional leadership.

• More than 5 years of experience in a client- or customer-facing capacity such as management consulting, project management, customer success, implementation, engineering, or process improvement.

• Bachelor's degree (or equivalent years of related experience) in industrial/systems engineering (or other engineering disciplines), mathematics/statistics, or a related quantitative field.

• Strong strategic thinking, organizational agility, and project management abilities.

• Proficiency in Lean methodologies.

• Outstanding analytical, communication, and relationship-building skills, with proven expertise in root cause analysis and workflow mapping.

• Preferred domain experience in healthcare operations or clinical settings.

• Capability to influence change within complex organizations using data, problem-solving, and change management strategies.

• Proactive approach to managing customer escalations with urgency and efficiency.

• Proven success in engaging with and presenting to executive leadership.

• Willingness to travel up to 50%.

• PMP certification is an advantage.

• Lean certification is a plus.

• Experience with healthcare products or within hospital environments is a bonus.

• Familiarity with data or analytics products is an asset.

• Experience with enterprise software products is a bonus.

• Contributions to a blog, article, or any published writing are a plus.

• Candidates must be legally authorized to work in the United States.

• Visa sponsorship is not available for this role.

🏝️ Benefits

• Intellectual and emotional fulfillment of addressing challenging operational issues in healthcare while enhancing patient access and saving lives!

• Competitive compensation package that includes base salary, target bonus, and stock options.

• 401(k) matching program.

• Comprehensive healthcare benefits.

• Generous Paid Time Off and Parental Leave.

• Monthly reimbursement for Skill Building.

• Monthly reimbursement for Wellness, Transportation, and/or Home Office expenses.

• Education reimbursement for select courses/programs.