Senior Process Improvement Professional

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research on optimal business practices both internally and externally to create benchmark data.

• Define and spearhead business improvement initiatives that align with corporate strategies and operational priorities.

• Gather and assess process data to propose practices and procedures that enhance member experience, productivity, efficiency, and cost reduction.

• Evaluate how information technologies can facilitate business process re-engineering.

• Design, execute, and enhance business processes in specified areas.

• Manage and deliver a portfolio of process enhancement projects that yield measurable annual cost savings.

• Analyze and assess the effectiveness of current business processes using industry benchmarks and strategic business objectives.

• Collaborate with operations leadership to quantify projects aimed at improving cost, quality, and outcomes.

• Persuade leadership and cross-functional partners through data-driven insights and compelling storytelling.

• Develop projects utilizing DMAIC, PDCA, Kaizen, or other process improvement methodologies.

• Identify project risks, make technical decisions, and escalate issues as necessary.

• Track project performance metrics related to cost, efficiency, and quality targets.

• Validate and report on the financial impact, including both hard and soft savings.

• Indirectly lead cross-functional teams to achieve and maintain project objectives.

⛳️ Requirements

• Lean Six Sigma Black Belt certification is mandatory.

• A Bachelor's degree in Industrial Engineering, Business Administration, Healthcare Management, or a related quantitative discipline is required.

• Over 5 years of experience in process engineering, continuous improvement, or operations management is necessary.

• Proven track record in planning and executing extensive process improvement initiatives at both tactical and strategic levels.

• Demonstrated change-agent skills, including the ability to influence and motivate individuals across various organizational levels.

• Capacity to think analytically, utilize analytical techniques, and deliver comprehensive technical process, business process, or raw data analysis and recommendations.

• Expertise in project management, program management, problem-solving, and issue resolution.

• Proficiency in developing and interpreting financial metrics, cost modeling, and forecasting.

• Ability to integrate into and excel as a member of a virtual team.

• Capability to work from a dedicated environment without ongoing interruptions to protect member PHI/HIPAA information.

• Home internet connection with a minimum of 25 Mbps download and 10 Mbps upload speed is required.

• Preferred: Master Black Belt certification.

• Preferred: Direct experience in Pharmacy Benefit Management (PBM).

🏝️ Benefits

• Bonus incentive plan.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Support for personal wellness and smart healthcare decision-making.

• Remote work arrangement.

• Support for home office internet service requirements.

• Training and travel to Humana offices for meetings when necessary.