Senior Process Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Perform AS-IS versus TO-BE assessments of comprehensive operational processes through interviews, observations, data analysis, and workshops.

• Create and document workflows in BPMN, pinpointing bottlenecks, rework, unnecessary handoffs, weak decision points, and waste.

• Develop TO-BE scenarios with quantified improvements in productivity, cycle time, quality, cost, and risk, along with implementation plans.

• Generate and update SOPs, flowcharts, RACI matrices, decision trees, and criteria for exceptions.

• Organize and guide continuous improvement initiatives using DMAIC, PDCA, Kaizen, and A3 methodologies, from defining problems to achieving sustained results.

• Establish and track process KPIs, including cycle time, adherence, rework, quality, SLA, and productivity.

• Execute root-cause analyses using Ishikawa, 5 Whys, Pareto, and FMEA techniques, documenting in-depth findings.

• Manage the process change pipeline by evaluating impact and risk, maintaining version control, communicating changes, providing training, and ensuring adoption.

• Spearhead change management efforts with internal teams, stakeholders, and BPO partners.

• Present findings, hypotheses, and results to leadership in an objective manner, utilizing data-driven insights.

⛳️ Requirements

• Bachelor’s degree in Engineering (preferably Industrial Engineering), Business Administration, Statistics, Information Systems, Quality Management, or a related discipline.

• Excellent written and verbal communication skills, with the capability to condense complex analyses into executive recommendations.

• Significant experience in process management and continuous improvement, encompassing AS-IS diagnosis, TO-BE redesign, implementation, and sustained outcomes.

• Proficient in BPMN and modeling tools such as Bizagi, Lucidchart, Miro, Visio, or similar platforms.

• Practical experience with Lean and Lean Six Sigma methodologies, including DMAIC, VSM, Kaizen, PDCA, and A3, applied in projects yielding measurable results.

• Advanced Excel capabilities and the ability to independently analyze metrics using BI tools.

• Experience in developing and tracking operational KPIs and SLAs, including target establishment and variance analysis.

• Demonstrated ability to conduct interviews, workshops, and alignment meetings with business teams.

• Self-sufficiency, strong organizational skills, and the maturity to navigate a dynamic environment with multiple concurrent initiatives and ongoing prioritization.

• Lean Six Sigma certification, experience in digital operations, familiarity with SQL, process automation, applied AI, agile environments, Jira, and Confluence are advantageous.

🏝️ Benefits

• Market-competitive compensation.

• Health insurance.

• Dental insurance.

• Private pension plan.

• Flexible benefits tailored to your needs.

• Meal allowance.

• Financial counseling.

• Employee benefits club.

• Home office allowance.

• Transportation allowance.

• Childcare allowance.

• Life insurance.

• Extended leave policies.

• Support for sports, quality of life, and well-being.

• Payroll-deducted loans at reduced interest rates.

• Flexible and predominantly remote work model.