Senior Principal Systems Engineer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Lead the implementation and testing of software maintenance updates, hardware enhancements, and engineering change orders.

• Supervise and integrate support for hardware, software, networking, and wireless solutions across multiple vendors.

• Act as the primary technical advisor for hardware and software installations at client locations.

• Provide technical and operational oversight throughout the installation process.

• Diagnose and resolve intricate technical issues in real-time.

• Identify opportunities for system improvements and create action plans to boost performance and enhance customer satisfaction.

• Present technical reports, operational insights, and strategic recommendations to both internal leadership and external clients.

• Lead initiatives for customer training.

• Serve as the technical liaison between SAIC engineering teams and clients.

• Assess new technologies and propose solutions to meet long-term program objectives.

• Mentor and support field service technicians.

⛳️ Requirements

• Bachelor's degree with 14 years of experience, or a Master's degree with 12 years of experience.

• Must be a U.S. Citizen.

• TS Clearance is required.

• Advanced technical proficiency in hardware installations, multi-vendor system integrations, and addressing performance challenges.

• Extensive understanding of Agile methodologies, including Scrum and Kanban, as well as tools like Jira and Confluence.

• Strong knowledge of system lifecycle methodologies, including SDLC.

• Ability to troubleshoot system malfunctions and provide innovative, scalable solutions in high-pressure situations.

• Proficient in training and mentoring both internal teams and external users on system usage, maintenance, and optimization.

• Advanced understanding of field service operations, customer engagement, and collaboration with diverse teams.

• Expertise in AI systems, data services, or advanced computing technologies is preferred.

• Familiarity with industry-standard technical tools, operating systems, and methodologies is preferred.

• Desired leadership and team-building capabilities.

• Exceptional communication skills with senior-level clients, government agencies, and technical subject matter experts are preferred.

🏝️ Benefits

• Full-time telework flexibility.

• 100% remote work opportunity in the United States for the right candidate.

• Travel required for on-site customer engagements throughout the U.S.