Senior Principal Professional Services Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete architecture and delivery of Genesys customer experience solutions.

• Spearhead technical strategy and design within multi-cloud environments, integrating voice, digital, and AI-driven channels.

• Conduct customer workshops and discovery sessions to gather insights.

• Synchronize business objectives with technical solutions and transformation initiatives.

• Influence subject matter experts (SMEs), product owners, engineering teams, and other cross-functional groups.

• Establish and supervise implementation standards for DevOps, CI/CD, and cloud-native architecture.

• Recognize project risks and devise effective mitigation strategies.

• Mentor and support technical consultants in their development.

• Enhance system performance and reliability through strategies for high availability, disaster recovery, and zero-downtime deployments.

⛳️ Requirements

• Bachelor's degree in Engineering, Information Technology, or a closely related field.

• 8+ years of experience in delivering complex enterprise software or cloud-based solutions.

• Proven experience in customer-facing roles managing intricate stakeholder relationships and challenging situations.

• Strong proficiency in AWS, Azure, or Google Cloud platforms.

• In-depth knowledge of Docker and Kubernetes technologies.

• Solid experience with SIP, voice technologies, and omnichannel customer experience platforms.

• Capability to design and implement scalable architectures across distributed systems.

• Strong analytical, problem-solving, and debugging capabilities.

• Familiarity with Agile methodologies and iterative delivery frameworks.

• Excellent communication skills suitable for both technical and business audiences.

• Preferred: experience with Genesys Engage, Genesys Cloud, or multi-cloud deployments.

• Preferred: knowledge of DevOps, CI/CD, automation, and infrastructure as code.

• Preferred: experience with Terraform in Genesys Cloud environments.

• Preferred: experience in API management, networking, and cloud security.

• Preferred: programming or scripting experience in Java, C#, or similar languages.

• Preferred: experience in designing reusable tools, utilities, or frameworks.

• Preferred: understanding of enterprise integration patterns and large-scale system deployments.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and opportunities for remote work.

• Opportunities for professional development and career advancement.

• Open Time Off policy.

• 10 paid holidays each year.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Paid volunteer time.

• August Free Fridays.

• Resources for well-being.

• Regionally tailored programs for employees and their families.

• Mentorship programs, learning opportunities, leadership development, and education support.