Senior Principal, Clinical Specialist

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Assist the Territory Sales Manager in the selling, promotion, and strategic management of Quest products.

• Lead clinical evaluations, trials, and installations.

• Gather, analyze, and present data effectively.

• Deliver clinical presentations at professional meetings, cardiothoracic residency/fellowship programs, and perfusion schools.

• Report directly to the Senior Clinical Services Manager.

• Act as a vital business partner to Quest clients while fostering strong customer relationships.

• Address customer needs and resolve product or service complaints.

• Coordinate clinical evaluations, trials, and installations.

• Serve as a clinical liaison to the Research & Development team.

• Participate in industry tradeshows.

• Arrange meetings with existing and prospective customers to support revenue and unit growth objectives.

• Develop and execute business plans while providing accurate sales forecasting.

• Analyze sales figures and reports to identify client needs and challenges.

• Understand customer requirements, goals, product usage, and case types by engaging with physicians and hospital staff.

• Cultivate relationships within hospitals and identify purchasing decision-makers.

• Educate clients on product benefits and appropriate clinical applications through presentations and demonstrations.

• Supervise operating-room procedures to ensure correct product application and successful implementation.

• Travel extensively, including weekly overnight trips and occasional travel outside the designated territory.

• Ensure adherence to quality, regulatory, and customer complaint protocols.

• Timely report non-compliance issues to the relevant quality, regulatory, or compliance personnel.

⛳️ Requirements

• CCP certification preferred.

• Bachelor’s Degree or equivalent experience in the medical device field.

• At least 5 years of experience in medical devices and clinical support for mechanical circulatory systems.

• Proven record of clinical expertise.

• Strong understanding of the relevant functional area and application of business concepts, procedures, and practices.

• Ability to manage time and resources effectively within the assigned territory.

• Adherence to hospital credentialing systems and governmental regulations.

• Honesty, integrity, and a strong work ethic.

• Capacity to enhance teamwork and maintain collaborative relationships.

• Ability to operate within a set budget.

• Solid knowledge of alternatives and their business impact; capability to choose innovative and practical problem-solving methods.

• Extensive support network to aid in task completion.

• Skill in influencing mid-level and senior management, as well as external customers regarding technical and new business solutions.

• Ability to mentor less experienced staff and potentially lead project teams.

• Basic to intermediate skills in Microsoft Excel, Word, SharePoint, Outlook, and Wufoo.

• Familiarity with CRM tools.

• Valid driver's license.

• Proficiency in English.

• Educational background and experience sufficient to understand and comply with U.S. and international medical device regulations.

• Competence with 21 CFR 820, 801, 803, 806, and relevant federal regulations and quality standards.

• Must not be debarred by the FDA for work in any medical device or pharmaceutical sector.

🏝️ Benefits

• Supportive culture in a growing and dynamic work environment.

• Investment in teams to develop skillsets and advance careers.

• Inclusive and diverse workplace.

• Full-time employment.