Senior Principal, Clinical Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assist the Territory Sales Manager in selling, promoting, and strategically overseeing Quest products.

• Lead clinical evaluations, trials, and installations.

• Gather, analyze, and present data.

• Deliver clinical presentations at professional meetings, cardiothoracic residency and fellowship programs, and perfusion schools.

• Report to the Senior Clinical Services Manager.

• Act as a vital business partner to Quest clients, ensuring strong customer relationships.

• Address customer needs and resolve product or service complaints.

• Coordinate clinical evaluations, trials, and installations.

• Serve as a clinical liaison between clients and the R&D team.

• Participate in industry tradeshows.

• Schedule meetings with current and prospective customers to meet revenue and unit growth objectives.

• Develop and execute business plans while providing accurate sales forecasts.

• Analyze sales data and reports to identify account needs, supporting annual sales goals.

• Ascertain customer needs, goals, product usage, and case types through discussions with physicians and hospital personnel.

• Cultivate relationships within hospitals and identify purchasing decision-makers.

• Educate customers on product benefits and appropriate clinical usage via presentations and demonstrations.

• Proctor procedures in hospital operating rooms to guarantee proper product usage and successful implementation.

• Support customers and business needs throughout the territory with extensive weekly overnight travel, including some travel outside the territory.

• Ensure quality in all aspects of work, adhering to FDA and global quality and compliance regulations.

• Attend mandatory Quality & Compliance training.

• Follow corporate Quality and Regulatory procedures along with customer complaint reporting protocols.

• Quickly report non-compliance issues to the relevant quality, regulatory, compliance, or administrative personnel.

⛳️ Requirements

• CCP preferred.

• Bachelor's Degree or equivalent experience in the medical device field.

• At least 5 years of experience in medical devices and clinical support for mechanical circulatory systems.

• Proven track record of clinical expertise.

• Strong understanding of the specific functional area and application of business concepts, procedures, and practices.

• Ability to effectively manage time and resources within the assigned territory.

• Compliance with hospital credentialing systems and governmental regulations.

• Skills in fostering teamwork and maintaining collaborative relationships.

• Ability to operate within a defined budget.

• Capability to select innovative and practical solutions for problem resolution.

• Proficiency in establishing and nurturing an extensive support network.

• Ability to influence middle and upper management as well as external customers on technical and business solutions.

• Capacity to mentor less experienced staff and potentially lead project teams.

• Basic to intermediate proficiency in Microsoft Excel, Word, SharePoint, Outlook, Wufoo, and familiarity with CRM tools.

• Valid driver’s license required.

• Must be proficient in English.

• Education and experience sufficient to understand and comply with U.S. and global medical device regulations.

• Familiarity with 21 CFR 820, 801, 803, 806, and applicable federal regulations and quality standards.

• Must not be debarred by the FDA for work within any Medical Device or Pharmaceutical business.

🏝️ Benefits

• Supportive culture in a growing and dynamic work environment.

• Opportunities for professional development and skill enhancement.

• Prospects for career advancement.

• An inclusive and diverse workplace.

• Incentive programs and services available to developing accounts.