Senior Pre-Sales & Post-Sales Customer Engineer, Enterprise

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Collaborate with Account Directors on pre-sales initiatives aimed at acquiring new customers, expanding products, and enhancing services across various business lines.

• Recognize customer challenges, create and present customized demonstrations, and lead technical assessments through requirement collection, success criteria, installation support, and hands-on workshops.

• Oversee the onboarding process for key customers, including planning, implementation, integrations, and training sessions.

• Develop customer-specific implementation guides and manage intricate deployments with visibility at the executive level.

• Discover opportunities to enhance the use of underutilized features, explore new products, and identify potential new business lines.

• Analyze stalled adoption rates, devise strategies for improvement, and link technical efforts to quantifiable business results.

• Act as a point of escalation for complex technical issues raised by other Customer Engineers.

• Tackle ambiguous challenges and involve Product or Engineering teams when necessary.

• Create playbooks, document repeatable solutions, mentor colleagues, and enhance Customer Engineering processes.

• Leverage AI tools to expedite content generation, identify account trends, and communicate workflow insights.

• Evaluate account health, assess risks, manage stakeholder relationships, and prioritize issues across the portfolio.

• Independently manage complex customer engagements and drive measurable enhancements in customer satisfaction, retention, growth, and technical problem resolution.

⛳️ Requirements

• 5 to 8 years of experience in a customer-facing technical position such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.

• Extensive hands-on knowledge of HTML, CSS, JavaScript, and REST APIs.

• Capability to design and troubleshoot complex front-end implementations.

• Proven track record of managing strategic Enterprise accounts with executive stakeholders, competing priorities, and intricate technical or business needs.

• Demonstrated ability to address ambiguous problems involving multiple factors, constraints, and trade-offs.

• Experience in linking technical execution to retention, growth, ROI, and value realization.

• Practical experience using AI tools for account research, content creation, or workflow automation incorporated into daily tasks.

• Background in mentoring or coaching less experienced technical team members.

🏝️ Benefits

• Comprehensive health insurance with employer-subsidized options at $0 premium.

• Generous 401(k) matching program.

• Equity opportunities.

• Flexible time-off policy.