Senior Platform Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of customers' production readiness for scalable operations and initiate the first production workflow.

• Develop guidelines and best practices for reliability, failure management, scaling, and upgrades.

• Empower developers and customer platform architects to master best practices for Temporal SDK and Server.

• Establish alert systems and resolve the most challenging tickets and issues faced by customers.

• Identify obstacles to activation and enhance customer costs and performance.

• Create and implement success plans driven by KPIs that align with production results.

• Set standards for patterns, training, governance, and operational preparedness.

• Facilitate coordination between Professional Services, Support, Partners, and internal teams.

• Oversee technical risks, migrations, and architectural liabilities.

• Define and verify standards for reliability, observability, and operational excellence.

• Monitor health indicators and take proactive measures.

• Conduct technical reviews, readiness assessments, and maturity evaluations.

• Certify teams and workloads as ready for production.

• Identify growth opportunities and collaborate with customers, Growth AEs, and Solution Architects to launch new workloads.

• Translate successful production outcomes into technical narratives for renewal and growth initiatives.

• Advocate for customer needs and real-world scenarios within the organization.

⛳️ Requirements

• Must be located in the Western Time Zone.

• 6+ years of experience in professional software engineering or solutions engineering.

• Comprehensive understanding of distributed systems, workflow orchestration, and reliability engineering principles.

• Proficiency in at least one modern programming language, such as Go, Java, TypeScript, or Python.

• Experience in building, deploying, and managing large-scale production systems.

• Capability to troubleshoot complex technical issues and assist customers in resolving them.

• Strong customer engagement skills with the ability to convey technical concepts clearly to varied audiences.

• Experience in creating technical documentation, runbooks, and educational materials.

• Ability to work autonomously while collaborating effectively across teams.

• Willingness to travel occasionally for customer meetings and team events.

• Prior experience with Temporal or similar workflow orchestration platforms is a plus.

• Familiarity with observability tools and practices for distributed systems is advantageous.

• Background in professional services, technical consulting, or solutions engineering roles is a bonus.

• Knowledge of Kubernetes, cloud platforms, and infrastructure-as-code tools is preferred.

• Contributions to open-source projects or developer communities would be favorable.

• Experience in designing and delivering technical training or workshops would be a plus.

🏝️ Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays.

• 100% coverage of premiums for Medical, Dental, and Vision.

• AD&D, Long-Term & Short-Term Disability, and Life Insurance (Standard & Supplemental options available).

• Empower 401K Plan.

• Additional perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend, and more!

• Paid Time Off (PTO) and benefits outside the United States vary by country.

• Learning & career development perks.

• Lifestyle spending account.

• Home office setup.

• Professional memberships.

• Work-from-home meals.

• Access to the Calm app for mental wellness.

• Occasional travel for company events, team offsites, and other significant occasions.