Senior Platform Architect

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of customers' readiness for production and activation from the moment of purchase until stable production is achieved.

• Lead the initial production workflow to minimize time to production.

• Establish best practices for reliability, failure management, scaling, upgrades, alerting, and operations.

• Troubleshoot and resolve the most challenging technical tickets for customers, eliminating activation hurdles.

• Enhance customer cost efficiency and performance metrics.

• Develop and implement KPI-driven success strategies linked to production outcomes.

• Set standards for technical patterns, training, governance, and operational readiness.

• Collaborate with Professional Services, Support, Partners, and internal teams to ensure timely and high-quality delivery.

• Manage technical risks, migrations, and architectural liabilities.

• Establish and confirm reliability, observability, and operational standards.

• Monitor health signals and take proactive measures when necessary.

• Facilitate technical reviews, readiness assessments, and maturity evaluations.

• Certify teams and workloads as ready for production.

• Recognize growth opportunities and collaborate with customers, Growth AEs, and Solution Architects to enable new workloads.

• Convert production success stories into technical narratives for renewals and expansions.

• Champion customer needs and real-world usage patterns within the organization.

⛳️ Requirements

• Must be located in the United Kingdom, with a preference for London.

• A minimum of 6 years of experience in professional software engineering or solutions engineering.

• In-depth understanding of distributed systems, workflow orchestration, and reliability engineering concepts.

• Proficient in at least one modern programming language, including Go, Java, TypeScript, or Python.

• Experience in building, deploying, and managing production systems at scale.

• Skilled in debugging complex technical challenges and guiding customers to resolutions.

• Strong customer engagement abilities and capacity to articulate technical concepts to varied audiences.

• Experience in creating technical documentation, runbooks, and educational materials.

• Ability to work autonomously while fostering collaboration across teams.

• Willingness to travel occasionally for customer interactions and team gatherings.

• Nice to have: Experience with Temporal or similar workflow orchestration platforms.

• Nice to have: Familiarity with observability tools and practices for distributed systems.

• Nice to have: Background in professional services, technical consulting, or solutions engineering.

• Nice to have: Knowledge of Kubernetes, cloud platforms, and infrastructure-as-code tools.

• Nice to have: Contributions to open-source projects or involvement in developer communities.

• Nice to have: Experience in delivering technical training or workshops.

🏝️ Benefits

• Participation in an equity plan.

• Paid Time Off (PTO) that varies by country.

• Opportunities for learning and career development.

• Lifestyle spending account.

• Home office setup support.

• Professional memberships.

• Work-from-home meal allowances.

• Access to the Calm app for mental wellness support.

• Occasional company events, team retreats, and other opportunities for in-person connections.