Senior Platform Architect

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the primary owner of customers' readiness for scalable production.

• Lead the initial production workflow and minimize time-to-production.

• Establish guidelines and best practices for reliability, handling failures, scaling, and upgrades.

• Transform developers into experts in the Temporal SDK and ensure customer platform architects are well-versed in Temporal Server and SDK best practices.

• Implement alert systems to detect issues prior to customer awareness.

• Tackle the most challenging tickets and issues assigned by customers.

• Identify and eliminate activation barriers before they escalate.

• Enhance cost efficiency and performance alongside customers.

• Develop and implement a success plan driven by KPIs that aligns with production outcomes.

• Establish standards for patterns, training, governance, and operational readiness.

• Facilitate cross-functional collaboration among Professional Services, Support, Partners, and internal teams.

• Utilize project management skills to guarantee timely and high-quality delivery.

• Take proactive measures to manage technical risks, migrations, and architectural debt.

• Set and verify standards for reliability, observability, and operational effectiveness.

• Monitor health indicators and intervene before customers become aware of issues.

• Lead technical evaluations, readiness assessments, and maturity checks.

• Certify teams and workloads as ready for production.

• Highlight growth indicators based on usage, maturity, and confidence levels.

• Collaborate with customers, Growth Account Executives, and Solution Architects to unlock new workloads.

• Convert production success into technical narratives for renewals and growth opportunities.

• Champion customer needs and real-world patterns within the organization.

⛳️ Requirements

• Candidates must reside in the United Kingdom, with a preference for London.

• Minimum of 6 years of professional experience in software engineering or solutions engineering.

• Strong comprehension of distributed systems, workflow orchestration, and principles of reliability engineering.

• Proficient in at least one modern programming language, such as Go, Java, TypeScript, or Python.

• Experience in building, deploying, and managing production systems at scale.

• Proven ability to troubleshoot complex technical issues and assist customers in finding solutions.

• Excellent customer-facing abilities with a talent for clearly conveying technical concepts to various audiences.

• Familiarity with creating technical documentation, runbooks, and training resources.

• Self-driven with the capability to work independently while fostering collaboration across teams.

• Willingness to travel for customer engagements and team events.

• Expected travel is between 25-50%.

• Previous experience with Temporal or similar workflow orchestration platforms is advantageous.

• Knowledge of observability tools and practices for distributed systems.

• Background in professional services, technical consulting, or solutions engineering roles.

• Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools.

• Contributions to open-source projects or developer communities are a plus.

• Experience in designing and facilitating technical training or workshops.

🏝️ Benefits

• Equity offerings available.

• Commission range: €27,600–€36,225.

• Opportunities for travel related to customer engagements and team events.

• Expected travel between 25-50%.