Senior Platform Architect

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Serve as the primary authority on customers' readiness for scalable production.

• Facilitate the initial production workflow and decrease time-to-production.

• Create guidelines and best practices for reliability, failure management, scaling, and upgrades.

• Empower developers to become experts in the Temporal SDK, while helping customer platform architects master Temporal Server and SDK best practices.

• Establish alert systems to identify issues before they reach the customers.

• Address the most challenging tickets and problems assigned by customers.

• Recognize and eliminate activation barriers before they escalate.

• Enhance cost efficiency and performance alongside customers.

• Develop and implement success plans driven by KPIs tied to production results.

• Set standards for patterns, training, governance, and operational readiness.

• Lead cross-functional collaboration among Professional Services, Support, Partners, and internal teams.

• Actively manage technical risks, migrations, and architectural debt.

• Establish and verify reliability, observability, and operational standards.

• Monitor health indicators and take action before customers are aware of issues.

• Conduct technical reviews, readiness evaluations, and maturity assessments.

• Certify teams and workloads as ready for production.

• Identify growth indicators based on usage, maturity, and confidence levels.

• Collaborate with customers, Growth Account Executives, and Solution Architects to unlock new workloads.

• Convert production success into technical narratives for renewals and growth opportunities.

• Advocate for customer needs and real-world practices within the company.

⛳️ Requirements

• Must be located in the Western Time Zone.

• 6+ years of experience in professional software engineering or solutions engineering.

• Strong grasp of distributed systems, workflow orchestration, and reliability engineering principles.

• Proficiency in at least one modern programming language, such as Go, Java, TypeScript, or Python.

• Experience in building, deploying, and managing production systems at scale.

• Proven ability to troubleshoot complex technical issues and assist customers in resolving them.

• Excellent customer-facing skills and the capability to clearly communicate technical concepts to varied audiences.

• Experience in creating technical documentation, runbooks, and training resources.

• Ability to work independently while also collaborating with various teams.

• Willingness to travel occasionally for customer engagements and team events.

• Previous experience with Temporal or similar workflow orchestration platforms is a plus.

• Familiarity with observability tools and practices for distributed systems is preferred.

• Background in professional services, technical consulting, or solutions engineering roles is advantageous.

• Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools is desirable.

• Contributions to open-source projects or developer communities are favorable.

• Experience in designing and delivering technical training or workshops is a plus.

🏝️ Benefits

• Equity.

• Commission ranging from $54,000 to $70,875.

• Occasional travel for customer engagements and team events.

• Equal opportunity employment.

• Reasonable accommodations available for individuals with disabilities.

• Option to opt out of AI interview recording without affecting candidacy.