Senior Phlebotomist – Team Lead

This is a fully remote position, open to applicants in California.

📋 Description

• Manage operational performance, ensure quality compliance, and foster leadership development across a multi-market region.

• Directly oversee, mentor, and develop assigned teams; conduct weekly one-on-ones and monthly performance evaluations.

• Audit compliance with Leader Standard Work, the 20/24 Rule, and call-out protocols; offer feedback and corrective coaching.

• Train and certify new Team Leads on LSW, routing, payroll/triplog audits, and quality assessment standards.

• Act as the Tier 2 escalation point for operational, clinical, and patient-related issues.

• Manage regional coverage planning, PRN pool strategy, cross-market staffing, and capacity forecasting.

• Review route optimization and next-day coverage plans; intervene in high-risk markets as necessary.

• Evaluate and approve payroll, triplog, timecard, and expense submissions.

• Supervise regional inventory and equipment budgets; analyze supply usage and authorize purchase orders and equipment requests.

• Analyze regional quality and performance metrics, identify root causes, and monitor action plans.

• Calibrate venipuncture assessments and SOP audits across teams.

• Lead corrective action initiatives and performance improvement plans in collaboration with HR and Operations Management.

• Identify process inefficiencies and recommend improvements to SOPs, training, and workflows.

• Prepare and deliver weekly and monthly regional performance reports.

• Collaborate with Recruiting on hiring; conduct final interviews and provide hiring recommendations.

• Manage regional onboarding and training initiatives; develop advanced clinical and leadership training programs.

• Act as the supervising manager during absences and peak operational periods.

• Approve time-off requests, schedule modifications, and overtime.

• Co-facilitate performance reviews and address employee relations issues.

• Ensure adherence to OSHA, HIPAA, and state phlebotomy regulations; lead incident reporting and follow-up actions.

• Represent the region in leadership meetings and communicate company updates.

• Monitor regional labor costs, overtime, and mileage against budgetary constraints.

• Maintain targets for redraw rates, critical errors, NPS, market stability, Team Lead effectiveness, and team retention.

⛳️ Requirements

• A minimum of 2 years of leadership experience (team lead, supervisor, or similar role) in phlebotomy, mobile health, clinical laboratory, or field-based healthcare operations.

• Experience in leading other leads or managing teams across multiple sites or markets.

• At least 5 years of phlebotomy experience is required.

• Phlebotomy certification from an accredited agency is mandatory: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT).

• In-depth knowledge of phlebotomy techniques, specimen handling, and safety and compliance standards (OSHA, HIPAA).

• Proven ability to coach, develop, and hold leaders accountable.

• Strong analytical skills, with comfort in utilizing data and reports to inform decisions.

• A demonstrated history of providing outstanding customer service.

• Excellent communication skills, both written and verbal, including the ability to present to leadership.

• A disciplined, self-motivated leader capable of managing multiple markets and priorities.

• Proficient with digital tools such as Slack, Google Workspace, and scheduling or routing software.

• Reliable transportation, a clean driving record, and the ability to pass a background check and drug screening.

• Willingness to travel up to 40% for market visits, Team Lead development, onboarding, and field training.

• Experience in mobile phlebotomy.

• Familiarity with route planning, dispatch, or workforce scheduling for field-based teams.

• Experience in approving timecards, payroll, or expenses and managing supply inventory.

• Understanding of Lean practices or Leader Standard Work.

🏝️ Benefits

• Medical, dental, and vision insurance options.

• Flexible vacation policy.

• Competitive annual salary ranging from $80,000 to $95,000.