Senior Pharmacy Technician

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Manage incoming calls from fertility patients, gathering information about their medical history and challenges.

• Collaborate with patients and physicians to coordinate fertility plans and medications.

• Take ownership of the patient experience by addressing customer concerns and ensuring complete follow-up.

• Collect and input patient information, including details related to shipping, insurance, and payments.

• Refer complex claims to the appropriate department for resolution.

• Conduct data entry tasks and accurately input prescriptions into the system.

• Ensure precise processing of prescription claims for correct medication dispensing.

• Balance multiple responsibilities while maintaining a keen eye for detail.

• Engage in special projects and undertake additional duties associated with specific contract performance.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A minimum of 1 year of relevant experience as a technician is required.

• A valid National Pharmacy Technician certification is necessary.

• A valid pharmacy technician license in Arizona or Massachusetts is required.

• Preference for candidates with at least 1 year of call center experience.

• Proficiency in Microsoft Office and data entry capabilities are essential.

• Strong attention to detail, accuracy, and quality is crucial.

• Excellent verbal and written communication skills are necessary.

• Ability to multitask effectively in both PC and phone-related tasks.

• Capacity to work collaboratively and promote teamwork.

• Proven track record of owning projects and cultivating strong working relationships with colleagues and clients.

• Results-driven with demonstrated capability to prioritize tasks, manage workload, and meet deadlines.

• Must be a resident of Arizona, Massachusetts, or Illinois.

• Reliable home internet connection via cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload is required.

• Must be available Monday–Friday from 12:30pm–9:00pm Eastern time, along with rotating weekend shifts.

• Availability for Monday–Friday from 9:00am–5:00pm Eastern time during a six-week training period is essential.

🏝️ Benefits

• Health coverage starting on day one, including medical, dental, and vision insurance.

• Holiday pay, paid time off (PTO), and overtime compensation.

• 401K plan with company matching contributions.

• Tuition reimbursement opportunities.

• A fun, friendly, and distinctive workplace culture.

• Eligibility for an annual bonus plan.

• Access to well-being and behavioral health programs.

• Company-paid life insurance coverage.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Options for leaves of absence.