Senior Pharmacovigilance Officer, Team Lead – Case Processing Manager, Medical Device Experience

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Lead a team focused on ICSR management for specific projects or groups of projects.

• Directly manage the ICSR staff.

• Assign tasks for designated projects and teams while overseeing workflow processes.

• Promote effective collaboration with clients in ICSR Management.

• Contribute to the achievement of company goals and objectives.

• Provide support for project team activities on behalf of both clients and the company.

• Develop and maintain project-specific KPIs for contracted ICSR activities.

• Enhance procedures, training, and other initiatives to boost ICSR team efficiency.

• Suggest process modifications to the ICSR Operational Lead.

• Manage ICSR deviations with guidance from the ICSR Operational Lead.

• Review trackers and timesheet data to ensure precision.

• Engage in ICSR processing and provide secondary quality control for cases.

• Assist other departments as authorized and directed by the ICSR Operational Lead.

• Serve as the subject matter expert for the assigned team.

• Provide support to the RA & PV Network Department as necessary.

• Function as the LCPPV for the specified country and PRLS for the designated language, as agreed with the line manager.

⛳️ Requirements

• Degree in life sciences, pharmacy, nursing, or another healthcare-related qualification, or relevant experience in pharmacovigilance.

• Significant prior experience in pharmacovigilance.

• At least 1 year of experience in a line management position.

• Experience in the medical device sector is required.

• Exceptional written and verbal communication abilities.

• Strong organizational skills, including attention to detail and the ability to multitask.

• Proficient delegation skills.

• Effective planning and time management capabilities.

• Technical proficiency.

• Ability to work collaboratively within a team.

• Fluent in English, both spoken and written.

• Advanced skills in MS Office.

🏝️ Benefits

• Opportunity for remote work.

• Flexible working environment.

• Opportunities for professional growth.

• Collaborative team atmosphere.

• Supportive culture emphasizing kindness, flexibility, growth, and a sense of belonging.

• Chance to collaborate with global teams across Europe, North America, South America, Asia, and Australia.

• Work alongside experts in clinical research, pharmacovigilance, and quality consulting.