Senior Patient Billing Representative

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Handle incoming phone calls from clients, customers, and patients to gather billing and demographic information.

• Organize returned patient mail and electronically resend patient statements with the necessary information.

• Investigate and resolve customer accounts using patient files and eligibility websites.

• Thoroughly document all customer interactions and ensure issues are followed through to resolution.

• Update various systems with patient details.

• Conduct account adjustments and suggest essential changes to the supervisor.

• Prepare weekly and monthly reports in accordance with the established schedule.

• Carry out additional tasks assigned by the supervisor to support organizational objectives.

• Achieve weekly and monthly performance and audit targets.

• Monitor daily, weekly, and monthly production metrics.

⛳️ Requirements

• Proficient in written and verbal English.

• Intermediate-level communication skills.

• At least 1 year of experience in collections.

• A minimum of 1 year of call center experience.

• At least 1 year of experience in medical billing.

• 3 to 5 years of customer service experience.

• Capability to meet weekly and monthly performance and audit goals.

• Ability to monitor daily, weekly, and monthly production metrics.

• Detail-oriented, innovative, enthusiastic, dedicated, and capable of working collaboratively as part of a team.

• Ability to work independently and establish schedules and goals.

🏝️ Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

• Federal employment-law rights notifications for applicants.