Senior Patient Activation Specialist

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Manage intricate patient interactions, including escalations and high-priority cases.

• Provide support to new staff via feedback, mentoring, and quality assurance initiatives.

• Supervise appointment scheduling, insurance verification, and patient follow-up activities.

• Collaborate with clinical and administrative teams to facilitate seamless patient care coordination.

• Play a role in enhancing workflows and performance metrics within the call center.

• Handle multiple clients within a dynamic and fast-paced environment.

• Perform any other tasks necessary to embody our values, achieve our mission, and uphold our company principles.

⛳️ Requirements

• An Associate’s or Bachelor’s degree in healthcare administration, communications, or a related field (or equivalent experience).

• 3 to 5 years of experience in a medical or healthcare call center, ideally with progressive responsibilities.

• Previous experience in patient scheduling, insurance coordination, and familiarity with electronic health records (EHR) systems.

• Experience in mentoring or training junior agents is often preferred.

• At least one year of remote work experience.

🏝️ Benefits

• Medical Insurance

• Vision Insurance

• Dental Insurance

• Flexible Spending Account (FSA)

• Company-paid short- and long-term disability

• Employee Assistance Program

• Life Insurance

• Accident insurance

• Additional voluntary benefit programs for employees and their eligible dependents

• 401(k) retirement plan with a company match