Senior Partner Success Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Take ownership of the App Marketplace partner lifecycle through all phases, including qualification, commercial agreements, onboarding, and go-to-market readiness.

• Ensure each partner advances through established stages with clear accountability, timelines, and ownership.

• Maintain comprehensive visibility of partner status and pipeline across the entire organization.

• Manage the intake and initial screening process for partner applications.

• Coordinate evaluations with Product Strategy for strategic alignment, Product and Engineering for technical feasibility and requirements mapping, and Solution Consulting for validating use cases.

• Drive structured decision-making processes to assess whether partners should move forward, iterate, or be declined.

• Facilitate partner progression through evaluation steps, including defining use cases, mapping product requirements, and conducting internal technical validations.

• Ensure stakeholder alignment and eliminate bottlenecks to maintain momentum.

• Standardize evaluation inputs and guarantee consistency in decision-making.

• Oversee commercial workflows, including the creation of order forms and securing internal approvals.

• Monitor deal progression and ensure timely execution among stakeholders.

• Collaborate with internal teams to resolve issues and expedite approvals.

• Coordinate the onboarding process across integration development, solution certification, and marketing readiness.

• Confirm that internal partners meet all technical, marketing, and program requirements to achieve full onboarding status.

• Track progress across teams and enforce timelines to ensure timely completion.

• Partner with Product Marketing and GTM teams to define positioning, messaging, and joint value propositions.

• Equip sales teams with relevant materials and use cases.

• Coordinate partner launches, including announcements, enablement sessions, and marketplace readiness.

• Monitor ongoing partner performance and health in collaboration with the AMP GTM team.

• Manage the business review partner calendar.

• Identify opportunities to scale high-performing partners and address areas of underperformance.

• Collaborate with Events and Marketing teams to facilitate partner participation in customer events such as Inspire and Sales Kickoff activities.

• Ensure the execution of sponsorship deliverables and partner engagement initiatives.

• Drive visibility and alignment for key partners throughout the organization.

• Continuously enhance and operationalize the App Marketplace partner lifecycle.

• Support the implementation of automated and agent-driven workflows to improve efficiency, visibility, and scalability.

• Establish clear processes, tracking mechanisms, and reporting frameworks for effective partner management.

⛳️ Requirements

• Proven experience in partnerships, business development, product strategy, or ecosystem management within a B2B SaaS context.

• Strong capability to manage cross-functional processes involving Product, Engineering, and GTM teams.

• Experience in coordinating complex programs with multiple stakeholders.

• Data-driven mindset with a track record of tracking and analyzing performance metrics.

• Excellent communication, organizational, and stakeholder management abilities.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment and work-from-home options.

• Engaging company culture with team-building activities and events.