Senior Partner Operations Manager

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Direct the operational execution across Europe, the Middle East, and Africa.

• Oversee EMEA partner workflows while ensuring alignment with global policies, systems, and definitions.

• Manage regional intake, prioritization, service level agreements (SLAs), escalations, and policy exceptions.

• Establish regular operating cadences for deal reviews, reporting, partner issues, and stakeholder updates.

• Identify process deficiencies and transform them into documented procedures, automation, or system enhancements.

• Act as the escalation point for partner access, deal registration, attribution, enablement, and reporting.

• Administer the EMEA deal-registration lifecycle from submission to qualification, conversion, expiration, and reporting.

• Monitor queues, aging, ownership, and SLA performance metrics.

• Enhance submission quality, partner communication, and opportunity conversion with Partner Business Managers (PBMs) and Account Executives (AEs).

• Support deal protection, conflict resolution, and attribution guidelines.

• Ensure accurate partner activity and pipeline data management across Salesforce and partner systems.

• Provide insights for pipeline reviews, Quarterly Business Reviews (QBRs), planning, and executive reporting.

• Coordinate partner onboarding, contracts, portal access, user administration, records, and approvals.

• Facilitate regional enablement, certifications, training, webinars, and partner communications.

• Track partner activation through portal usage, certifications, deal registrations, and initial deal progress.

• Maintain partner contacts, hierarchies, tiers, ownership, and route-to-market classifications.

• Enhance partner self-service capabilities through documentation and portal resources.

• Manage EMEA reporting on pipeline, deal registrations, closed-won Annual Recurring Revenue (ARR), engagement, enablement, and operational risks.

• Certify QBR data and document assumptions, gaps, and follow-up actions.

• Offer insights into performance drivers, risks, and areas needing intervention.

• Adapt global processes to meet regional business, language, contracting, procurement, and compliance needs.

• Evaluate EMEA workflows, systems, data, reporting, and key relationships within the first 90 days.

• Establish baseline metrics for volume, response times, backlog, aging, access issues, and escalation patterns.

• Create processes for intake, ownership, escalation, and operational reviews.

• Suggest improvements for onboarding, portal adoption, deal conversion, reporting, and partner self-service.

⛳️ Requirements

• Over 4 years of experience in Partner, Channel, Revenue, or Sales Operations.

• Proven experience supporting partner ecosystems across various EMEA markets.

• Experience with partner onboarding, deal registration, partner portals, QBRs, enablement, or channel governance.

• In-depth understanding of partner-sourced and influenced pipeline, attribution, conversion, and closed-won reporting.

• Capability to adapt global processes to regional needs while ensuring consistent controls and data quality.

• Practical experience with Salesforce or similar CRM, PRM, BI, portal, or workflow systems.

• Strong analytical, operational, communication, and stakeholder management abilities.

• Proven track record of building and enhancing scalable processes in a dynamic environment.

• Experience in cybersecurity, SaaS, cloud infrastructure, or enterprise technology.

• Familiarity with EMEA distributors and multi-tier channel models.

• Knowledge of cloud marketplaces, MSSP/MSP, reseller, or referral motions.

• Experience supporting localized programs, enablement, communications, or compliance requirements.

• Proficiency in an additional EMEA language.

• Experience creating executive dashboards, QBRs, scorecards, or regional operating reviews.

🏝️ Benefits

• Equity package in the form of stock options for all full-time positions.

• Health, vision, and dental insurance for you and your family.

• Flexible vacation policy.

• Generous parental leave.

• Inclusive company culture.

• Opportunities for career development.

• Collaborative and innovative work environment.

• Remote and hybrid work models available depending on the role and location.