Quality Process Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee the complete audit lifecycle across Laboratory & Production Services locations.

• Create, execute, and uphold quality process audits that promote operational excellence.

• Perform audits to assess process efficiency, compliance, KPIs, and SLAs.

• Formulate audit documentation, reporting standards, and quality validation procedures.

• Assist in Lean, Continuous Improvement, and Six Sigma initiatives and verification efforts.

• Ensure adherence to company standards and fulfill customer requirements.

• Lead audit reviews, discovery sessions, and workshops for improvement.

• Recognize process inefficiencies and devise effective solutions.

• Drive continuous improvement initiatives across various sites.

• Benchmark LPS services and discover opportunities for standardization.

• Develop and supervise corrective actions and improvement plans in collaboration with site leadership.

• Establish feedback mechanisms for ongoing learning and sustainable enhancements.

• Create uniform audit processes and KPI reporting frameworks in partnership with the BAM team.

• Validate audit results and KPI information.

• Identify trends, risks, and opportunities through performance assessments.

• Analyze operational and audit data and convert it into actionable recommendations.

• Monitor audit schedules, project deliverables, and improvement initiatives.

• Assess service performance and evaluate the impact of enhancements.

• Contribute to RFP, RFI, and RFQ submissions.

• Offer quality expertise during new customer onboarding processes.

• Assist in talent assessment and selection for large-scale LPS projects.

• Create innovative service solutions and future best practices in collaboration with internal stakeholders.

⛳️ Requirements

• Bachelor's degree in Engineering, Science, Finance, Operations, or a related technical field is preferred.

• Experience in Quality Management, Process Improvement, Operational Excellence, Auditing, or Continuous Improvement settings.

• In-depth knowledge of Lean, Six Sigma, quality systems, and process improvement methodologies.

• Proven project management experience with the capability to handle multiple priorities simultaneously.

• Advanced analytical and problem-solving abilities.

• Proficiency in Microsoft Office suite, including Excel, PowerPoint, Word, and Visio.

• Excellent communication, facilitation, and stakeholder management skills.

• Ability to cultivate strong relationships across geographically dispersed teams.

• Exceptional attention to detail and a dedication to process quality.

• Comfortable working autonomously in a remote setting.

• Willingness to travel to customer locations across Europe (up to 25%).

🏝️ Benefits

• Up to 25% travel opportunities.

• Learning experiences designed to foster career advancement and success.

• A diverse, equitable, and inclusive workplace culture.

• Opportunities to acquire new skills and advance your career.

• A collaborative team dedicated to innovation, customer success, and continuous improvement.