Senior Paid Social, Client Success Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take charge of, initiate, and enhance Meta advertising campaigns across various client accounts.

• Formulate and implement lead-generation strategies aimed at producing qualified inquiries and boosting commercial outcomes.

• Oversee advertising budgets, campaign frameworks, audience targeting, and performance enhancement efforts.

• Directly utilize Meta Ads Manager, Meta Pixel, and Conversions API for precise campaign tracking and measurement.

• Create and employ creative testing strategies to pinpoint high-performing ads, target audiences, and campaign methodologies.

• Evaluate campaign data to uncover opportunities for enhancing lead quality, conversion rates, and return on investment.

• Continuously optimize campaigns to monitor and lower customer acquisition costs.

• Scale successful campaigns while ensuring performance efficiency and budget management.

• Address and resolve campaign performance issues, tracking challenges, and conversion obstacles.

• Generate clear performance reports and convey actionable recommendations to clients.

• Foster and sustain strong client relationships through proactive communication, responsiveness, and accountability.

• Convert technical advertising results into actionable commercial insights for clients.

• Handle multiple client priorities while ensuring consistent campaign quality and performance.

• Collaborate with internal teams to support broader digital marketing and lead-generation efforts.

• Take ownership of campaign results and contribute to the agency's long-term growth.

⛳️ Requirements

• At least 5 years of hands-on experience in managing Meta Ads campaigns.

• Proven track record of independently launching, managing, optimizing, and scaling paid Meta campaigns.

• Previous experience overseeing multiple advertising accounts, ideally within a digital marketing agency.

• Demonstrated success in generating qualified leads, minimizing acquisition costs, and enhancing campaign ROI.

• Strong practical knowledge of Meta Ads Manager, Meta Pixel, and Conversions API.

• Experience in implementing and troubleshooting campaign tracking, conversion measurement, and attribution.

• Solid understanding of campaign budgeting, audience targeting, creative testing, and performance optimization.

• Ability to analyze campaign performance data and convert insights into measurable enhancements.

• Experience communicating campaign performance and strategic recommendations directly to clients.

• Exceptional written and spoken English skills.

• Prior experience working with clients from Australia or the UK.

• Strong commercial acumen and the ability to link advertising performance with business results.

• Excellent client relationship management, communication, and organizational abilities.

• Capability to independently manage multiple accounts and competing priorities.

• Proactive approach with strong accountability and ownership of campaign outcomes.

• Comfortable working fully remotely with regular working-hour overlap with Sydney, Australia.

• Experience in generating qualified leads for professional services, healthcare, legal services, or trades businesses.

• Strong background in a performance-driven digital marketing agency.

• Proven ability to scale lead-generation campaigns across various client accounts.

• Experience enhancing lead quality and conversion performance for service-oriented businesses.

• Experienced in managing client relationships alongside hands-on advertising execution.

• Possess leadership potential and ambition to advance to a Head of Paid Media role.

🏝️ Benefits

• Fully remote working arrangement.

• Competitive monthly compensation based on experience and location.

• Opportunity to collaborate with Australian clients across diverse industries.

• Significant ownership of paid advertising campaigns and client relationships.

• Opportunity to make a direct impact on the growth of an expanding digital agency.

• Exposure to a variety of lead-generation campaigns and performance marketing challenges.

• Potential for career advancement towards the Head of Paid Media position.

• International working environment with opportunities for professional development.