Senior Operations Specialist

This is a fully remote position, open to applicants in Slovakia.

📋 Description

• Assist in realizing the vision and commitment to ongoing enhancement of operational excellence across all functions.

• Spearhead the assessment of business processes and workflows to uncover potential areas for improvement or automation under the guidance of a supervisor.

• Collaborate with stakeholders using root-cause analysis techniques to pinpoint fundamental process challenges.

• Aid in formulating recommendations for process enhancements, utilizing insights from subject matter experts for critical contributions.

• Collaborate with cross-functional leadership to prioritize improvement initiatives and bolster strategic projects.

• Partner in designing and implementing new business processes with a focus on organizational context and priorities.

• Oversee change management initiatives and assist the business in evaluating communication frameworks concerning impacts on roles, employing various tactics to facilitate change management efforts to ensure the adoption and sustainability of process modifications.

• Direct internal communications to efficiently inform stakeholders about progress, performance, key issues, and obstacles that may affect business objectives or the successful completion of critical programs and projects.

• Recognize operational risks and lead the development of mitigation strategies.

• Ensure or oversee the documentation of business processes.

• Collaborate with leadership to define key performance metrics and dashboards for tracking operational performance.

• Provide insights into training and guidance for teams regarding new processes and how to recognize improvement opportunities, fostering awareness of continual improvement initiatives.

• Support the establishment of standardized best practices and processes throughout the organization to maintain consistency and sustainability.

• Evaluate, measure, and analyze the effectiveness of new initiatives and processes, making necessary adjustments.

• Monitor the adoption of process, system, and organizational changes to guarantee long-term and sustained acceptance.

• Prepare and sustain tools and templates to assist in execution.

• Schedule meetings, take notes, and track action items.

• Travel as required.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 5-7 years of experience in change management, operations support, and process improvement.

• Experience within the CRO/pharmaceutical/biotechnology drug development sector or demonstrated proficiency in the key areas of the role.

• Strong background in drug development with a solid understanding of other functions relevant to the position.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).

• Excellent written and verbal communication skills in English.

• Familiarity with ICH-GCP and regulatory guidelines.

• Strong interpersonal and training abilities.

• Self-driven and detail-oriented.

• Capable of working independently and as part of a team.

• High degree of professionalism, ownership, and pride in the quality of deliverables.

• Understanding of change management models (e.g., ADKAR) and the utilization of change radars.

• Adaptable attitude towards work assignments and an ability to excel in a fast-paced dynamic environment.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Remote work options.