Senior Operations Specialist

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Contribute to the vision and dedication to ongoing enhancement of operational excellence across all functions.

• Oversee the assessment of business processes and workflows to pinpoint opportunities for improvement or automation under the guidance of a supervisor.

• Engage with stakeholders using root-cause problem-solving methods to uncover fundamental process challenges.

• Assist in formulating recommendations for process enhancements, utilizing insights from subject matter experts for critical feedback.

• Collaborate with cross-functional leadership to prioritize improvement initiatives and support strategic objectives.

• Collaborate on designing and implementing new business processes while considering organizational context and priorities.

• Spearhead change management initiatives and assist the business through a communication framework that assesses the impact on roles, employing various strategies to facilitate change management efforts to ensure the adoption and sustainability of process modifications.

• Direct internal communications to effectively inform stakeholders about progress, performance, key challenges, and blockers that could affect business objectives or the completion of critical programs and projects.

• Identify operational risks and lead the execution of mitigation strategies.

• Ensure or oversee the documentation of business processes.

• Collaborate with leadership to set key performance metrics and dashboards for tracking operational performance.

• Provide insights into training and guidance for teams on new processes and how to recognize improvement opportunities, fostering awareness of continuous improvement initiatives.

• Promote standardized best practices and processes across the organization to guarantee consistency and sustainability.

• Evaluate, measure, and analyze the effectiveness of new initiatives and processes, making adjustments as necessary.

• Track the adoption of process, system, and organizational changes to ensure long-term and sustained acceptance.

• Prepare and maintain tools and templates to facilitate execution.

• Schedule meetings, take notes, and monitor action items.

• Travel as required.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 5-7 years of experience in change management, operations support, and process improvement.

• Background in CRO/pharmaceutical/biotechnology drug development or proven competency in the key areas of the role.

• Strong drug development experience with an understanding of other functions pertinent to the position.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).

• Excellent written and verbal communication skills in English.

• Knowledge of ICH-GCP and regulatory guidelines.

• Strong interpersonal and training skills.

• Self-motivated and detail-oriented.

• Capability to work both independently and collaboratively within teams.

• High level of professionalism, ownership, and pride in the quality of deliverables.

• Familiarity with change management models (e.g., ADKAR) and the use of change radars.

• Adaptable attitude towards work assignments and the ability to thrive in a fast-paced, dynamic environment.

🏝️ Benefits

• Health insurance.

• Remote work options.