Senior Operations Specialist

This is a fully remote position, open to applicants in Romania.

📋 Description

• Assist in realizing the vision and commitment to ongoing enhancement in operational excellence across all functions.

• Direct the assessment of business processes and workflows to uncover opportunities for improvement or automation under the guidance of a supervisor.

• Engage with stakeholders in root-cause analysis techniques to pinpoint fundamental process challenges.

• Aid in formulating recommendations for process enhancements.

• Collaborate with cross-functional leadership to prioritize opportunities for improvement.

• Spearhead change management initiatives and support the business through a structured communication framework.

• Oversee internal communications to effectively inform stakeholders about progress, performance, and obstacles.

• Recognize operational risks and lead the execution of mitigation strategies.

• Ensure or oversee the documentation of business processes.

• Work alongside leadership to define key performance metrics and dashboards.

• Offer insights and training to teams regarding new processes.

• Track, measure, and assess the effectiveness of new initiatives and processes.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 5-7 years of experience in change management, operations support, and process improvement.

• Background in CRO/pharmaceutical/biotechnology drug development or proven expertise in the essential areas of the role.

• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).

• Excellent written and verbal communication skills in English.

• Familiarity with ICH-GCP and regulatory guidelines.

• Strong interpersonal and training abilities.

• Self-driven and detail-oriented.

• Understanding of change management frameworks (e.g., ADKAR).

🏝️ Benefits

• Health insurance.

• 401(k).

• Paid time off.

• Flexible work hours.

• Professional development opportunities.