Senior Operations Specialist

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Contribute to the vision and dedication to ongoing enhancement of operational excellence throughout all activities.

• Direct the assessment of business processes and workflows to uncover opportunities for improvement or automation under the guidance of a supervisor.

• Collaborate with stakeholders using root-cause problem-solving methods to pinpoint fundamental process challenges.

• Assist in formulating recommendations for process enhancement, utilizing insights from subject matter experts as critical input.

• Collaborate with cross-functional leadership to prioritize improvement opportunities and support strategic initiatives.

• Work together on the design and implementation of new business processes, keeping organizational context and priorities in focus.

• Spearhead change management initiatives and assist the business through a communication framework assessing impact on roles, deploying various strategies to ensure acceptance and sustainability of process modifications.

• Drive internal communications to effectively inform stakeholders about progress, performance, key issues, and obstacles that may affect business objectives or the successful completion of critical programs and projects.

• Identify operational risks and lead the execution of mitigation strategies.

• Ensure or oversee the documentation of business processes.

• Collaborate with leadership to establish key performance metrics and dashboards for tracking operational performance.

• Provide insights and guidance to teams on new processes and how to recognize improvement opportunities, fostering awareness of continuous improvement initiatives.

• Promote standardized best practices and processes organization-wide to guarantee consistency and sustainability.

• Evaluate, measure, and analyze the effectiveness of new initiatives and processes, making necessary adjustments.

• Monitor the adoption of process, system, and organizational changes to ensure long-term and sustained acceptance.

• Prepare and maintain tools and templates to facilitate execution.

• Schedule meetings, document notes, and track action items.

• Travel as required.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 5-7 years of experience in change management, operations support, and process improvement.

• Background in CRO/pharmaceutical/biotechnology drug development or demonstrated competency in key areas of the role.

• Strong drug development experience with a comprehension of other functions relevant to the position.

• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).

• Excellent written and verbal communication skills in English.

• Familiarity with ICH-GCP and regulatory guidelines.

• Strong interpersonal and training capabilities.

• Self-driven and detail-oriented.

• Ability to work autonomously as well as part of a team.

• High level of professionalism, ownership, and pride in the quality of work produced.

• Understanding of change management models (e.g., ADKAR) and the use of change radars.

• Adaptable attitude towards work assignments and ability to thrive in a fast-paced, dynamic environment.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Flexible work arrangements.