Senior Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the logistics and execution of hiring, onboarding, and offboarding processes.

• Assist in administering performance review cycles, conducting engagement surveys, and facilitating staff training.

• Contribute to the development and maintenance of systems and processes that bolster the people function.

• Support initiatives aimed at enhancing team culture and overall effectiveness.

• Manage the operational and logistical aspects of benefits administration (health benefits, stipends, 401k), which includes coordinating enrollment logistics for new hires and during open enrollment periods.

• Aid in the creation, implementation, and management of HR policies and programs, ensuring compliance with federal and multi-state employment laws and internal policies, while updating systems and documentation as required.

• Keep shared internal resources organized and current (e.g., Slack channels, shared drives, internal wikis).

• Assist the operations team in managing financial processes, vendor relationships, and day-to-day organizational administration.

• Oversee invoice tracking and processing, ensuring accurate records of vendors and contracts are maintained.

• Support the tracking and processing of expenses and reimbursements in conjunction with accounting and the Head of Operations.

• Maintain budget trackers, forecasts, and reports; model various budget scenarios and assist in addressing inquiries to ensure leadership has prompt, reliable access to budget information for decision-making purposes.

• Help manage the intake, tracking, and follow-up for legal reviews, collaborating with legal counsel and the Head of Operations.

• Oversee contractor onboarding, which includes documentation collection and data entry.

• Assist in the implementation and management of IT and cybersecurity initiatives.

• Coordinate logistics for in-person team meetings, including venue selection, travel arrangements, vendor coordination, and agenda preparation.

• Ensure adherence to internal operational procedures and documentation, identifying opportunities for improvement.

• Monitor deadlines for recurring reporting and internal processes.

⛳️ Requirements

• A strong commitment to and alignment with the unique missions and values of Swing Left and Vote Forward.

• Over 4 years of experience in Operations, with direct involvement in HR functions such as onboarding/offboarding, benefits administration, compensation programs, and performance management, along with experience in supporting budget or financial reporting tasks.

• Proficient spreadsheet skills (e.g., pivot tables, formulas, financial modeling), capable of transforming complex budget information into comprehensible materials that facilitate informed decision-making.

• Familiarity with project management software (e.g., Asana) for tracking and managing work, in addition to daily collaboration tools such as Google Suite, Zoom, and Slack.

• Knowledge of HRIS, ATS (application tracking system), benefits administration platforms, and expense/invoicing systems.

• Outstanding organizational skills and attention to detail, with experience managing multiple processes and deadlines concurrently.

• Strong written and verbal communication abilities.

• Excellent interpersonal skills, capable of building trust across the organization, communicating with empathy, and exercising sound judgment in sensitive circumstances.

• Experience managing sensitive or confidential information with discretion.

• Proven ability to work independently and collaborate effectively with colleagues in a remote office setting.

• A dedication to promoting equity and belonging across all identities, with a willingness to learn and grow in this area.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance: 100% of the premium covered for employees and 50% for dependents.

• Health and dependent care FSA accounts.

• Employer-paid life and disability insurance.

• Retirement plan.

• Professional development and remote work stipends.

• Flexible vacation and sick leave policies, with restrictions on extended vacations during the timeframe between Labor Day and Election Day.

• The office is closed for approximately 25 business days each year, including two weeks at the year's end.