Senior Operations Coordinator – 3rd Party Logistics

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Execute administrative duties such as generating reports, managing documents, organizing files, handling email communications, and maintaining operational records.

• Assist with inventory management, processing work orders, and supporting daily operational tasks.

• Ensure accurate documentation for clients, procedures, and operational records.

• Act as the main contact for assigned client accounts regarding order statuses, special projects, incoming receipts, fulfillment, and returns processing.

• Address client inquiries and resolve operational challenges through effective communication and teamwork.

• Engage in Client Satisfaction Team meetings to grasp client expectations and pinpoint areas for improvement.

• Handle daily customer orders, which include held orders, backorders, drop shipments, and updates on order statuses.

• Track order activities and escalate issues to relevant internal teams.

• Create and distribute operational reports on a daily, weekly, and monthly basis.

• Ensure billing accuracy through proper documentation and reporting.

• Maintain and refresh client-specific procedures, standard operating procedures (SOPs), and project documentation.

• Assist Account Managers and Client Services teams with project setup, execution, quality assurance, and ongoing operational activities.

• Manage special projects while ensuring adherence to timelines and client specifications.

• Collaborate with various departments to guarantee smooth operational execution.

• Investigate and resolve operational challenges by analyzing inventory records, receiving documentation, cycle counting results, and order information.

• Recognize opportunities to enhance administrative processes and operational workflows.

• Participate in continuous improvement initiatives aimed at boosting efficiency and client satisfaction.

⛳️ Requirements

• Minimum of 3 years of experience in administrative coordination, client services, operational support, or a related role.

• Prior experience in a third-party logistics (3PL), warehouse, fulfillment, logistics, or supply chain environment is highly preferred.

• Proficient in generating operational reports, aiding business reviews, and managing client-oriented projects.

• Familiarity with Warehouse Management Systems (WMS) or Business Intelligence (BI) platforms.

• Strong proficiency in Microsoft Excel for analyzing operational data, creating reports, and supporting business decisions.

• Competence in using the Microsoft Office Suite, including Word, Outlook, and PowerPoint.

• Excellent analytical and problem-solving abilities.

• Exceptional professional communication skills with both clients and internal stakeholders.

• Experience with WMS, order processing systems, or similar operational platforms.

• Strong organizational and time management capabilities.

• Experience in documenting operational procedures, maintaining SOPs, and facilitating process enhancements.

• Availability to work from 9:00 AM to 5:00 PM EST / U.S. business hours that align with the client’s time zone.

• Resume must be submitted in English and in PDF format.

• Completion of the application form and submission of a video demonstrating skill sets is required.

• The application video must be submitted using the same email address as the application form.

🏝️ Benefits

• Fully remote work opportunity.

• Monthly compensation ranging from $2.4K to $2.6K.

• Chance to be part of a growing third-party logistics organization.

• Collaboration with cross-functional teams.

• Contribution to ongoing process improvements.