Senior Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and deliver subject matter expertise across various client services, claims, implementations, clinical, non-clinical, and IT sectors to effectively manage workflows.

• Supervise operations utilizing internal reports and conducting ad-hoc data analysis.

• Identify opportunities to enhance operational performance.

• Collect, assess, document, and convey business and functional requirements.

• Incorporate new-client workflows into existing operations.

• Support functionality and regression testing for enhancements, implementations, and coding efforts.

• Investigate and resolve operational issues and requests.

• Address production issues, conduct root cause analysis, and suggest corrective actions and process enhancements.

• Create presentations and conduct analyses for communication with senior management.

• Research, design, develop, and sustain projects and business solutions.

• Convert business requests into system rules and assess functionality for operational efficiencies.

• Document and sustain business workflows and requirements.

• Collaborate with leaders and cross-functional teams on projects and implementations.

• Assist in internal and external training for both clinical and non-clinical personnel.

• Aid in the development of performance metrics, dashboards, and valuation support.

⛳️ Requirements

• Bachelor’s Degree (or equivalent) in Business, Health Services, Mathematics, Computer Science, or a related discipline.

• A minimum of 1 year of relevant experience.

• Proven leadership potential and a natural aptitude for technology, operations, project management, or healthcare settings.

• Experience in gathering, documenting, and communicating business and functional requirements.

• Strong communication skills with both technical and business stakeholders.

• Excellent analytical, critical-thinking, and problem-solving abilities.

• Proficient in MS Word, Excel, and PowerPoint.

• Basic experience in writing and modifying SQL queries for troubleshooting, research, and analysis purposes.

• Ability to handle multiple priorities independently in a dynamic environment.

• Quick learner of new systems and technologies.

• Strong organizational and prioritization skills.

• Experience in identifying opportunities for process improvement and documenting workflow enhancements.

• Familiarity with Jira, Azure DevOps, ServiceNow, or similar work-management tools.

• Experience in supporting client implementations or significant operational initiatives.

• Experience with User Acceptance Testing (UAT) and regression testing.

• Background in supporting operational platforms, application enhancements, system implementations, and technology-enabled business processes.

• Knowledge of Lean, Six Sigma, or continuous improvement methodologies.

• Familiarity with Microsoft Visio.

• This role is not eligible for performance in Colorado.

• For remote work, a cable broadband or fiber-optic internet connection with a minimum of 10 Mbps download and 5 Mbps upload speed is required.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical benefits.

• Vision benefits.

• Dental benefits.

• Well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence.

• Opportunity for remote work from home.