Senior Operating Systems Administrator

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure the continuity, security, and advancement of the information technology infrastructure, guaranteeing that both physical and logical resources are consistently available, up-to-date, and aligned with the organization’s operational requirements through effective, proactive, and innovative management.

• This role is part of the Infrastructure Support for Applications team and is tasked with ensuring the availability and stability of Microsoft servers.

• Install, configure, update, and decommission both physical and virtual servers, ensuring functionality in high-availability environments (clusters).

• Define and structure access resources, such as folders and shares.

• Establish naming conventions for users and groups related to the security framework.

• Define software usage policies applicable to workstations, including Group Policy Objects (GPOs) and the creation of standard images.

• Manage the antivirus/antimalware solution and address related issues.

• Diagnose and resolve complex incidents in the Windows operational environment that cannot be addressed by Level 2 support.

• Serve as a pre-qualification point for initiating and tracking support tickets with the vendor’s technical support.

• Monitor server performance and conduct resource sizing analysis (capacity planning).

• Assess the need for security patch installations and evaluate their impacts.

• Maintain the Configuration Management Database (CMDB) by registering and reviewing Configuration Items (CIs).

• Prepare technical documentation on best practices and assess new solutions along with their respective technical specifications.

• Participate in infrastructure projects by providing technical data for sizing new servers and components.

⛳️ Requirements

• Possess a Bachelor’s degree in Information Technology (IT) or a related field, officially recognized by Brazil’s Ministry of Education (MEC).

• Exhibit experience in the specialty (Windows Server), particularly in critical corporate settings with high availability.

• Completion of ITIL 4 training with a minimum duration of 12 (twelve) hours.

• Hold an official ITIL 4 Foundation certification or higher (subject to a 12–18 month compliance period for 100% of the technical team).

• MCSE: Cloud Platform and Infrastructure OR Microsoft Certified: Windows Server Hybrid Administrator Associate OR an equivalent certification.

🏝️ Benefits

• Health plan: Hapvida, Bradesco Saúde, or Unimed (depending on local availability).

• Dental plan: Hapvida Odonto or Bradesco Dental.

• Meal or Food Allowance (Alelo).

• Life insurance fully covered by Lanlink.

• Transportation allowance.

• Pharmacy discount program.

• University tuition partnerships.

• TotalPass.

• Internal learning platform.

• Newborn Welcome Kit.

• Moodar platform (therapy platform).