Senior Omnichannel Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with both internal and external stakeholders to gain a comprehensive understanding of business requirements and customer experience objectives, fostering strong relationships and trust to influence their strategic roadmaps.

• Examine and interpret customer journey data while integrating it with various other sources to reveal significant insights, translating these findings into straightforward, actionable recommendations.

• Work collaboratively across different functions to enhance customer experience and effectively communicate its impact to key stakeholders.

• Assist the manager in identifying areas where data and analytics can fulfill business or functional requirements.

• Take ownership of medium-complexity initiatives and collaborate with Analytics and Data Services to ensure timely delivery; support the manager with high-complexity projects.

• Attend regular meetings with stakeholders to provide updates on status or changes in priorities.

⛳️ Requirements

• Bachelor’s degree in statistics, business, mathematics, computer science, or a related field.

• Over 4 years of experience in a data analyst role or a similar position.

• At least 2 years of experience in data analysis that encompasses translating insights into recommendations and/or creating reports using tools such as SQL, Microsoft Reporting Services, and/or Power BI – preferably within the contact center environment.

• Familiarity with working in or alongside contact center settings.

• Knowledge of a diverse range of top-tier database tools, analytics methodologies, and research concepts.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Professional development