Senior Officer, Government Relations

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Oversee, monitor, and manage the handling of requests and inquiries from Courts, Police, Public Prosecution, and similar entities.

• Assist the Manager and unit Head in supervising daily team operations and verifying responses.

• Ensure the appropriate escalation of sensitive, complex, or high-risk issues.

• Collaborate with branch managers, internal departments, regulators, and support functions.

⛳️ Requirements

• In-depth knowledge of government and regulatory processes related to banking.

• Strong skills in checking, monitoring, reporting, and supervising teams.

• Familiarity with AI tools while adhering to data privacy and compliance regulations.

• Capability to perform under pressure, prioritize tasks, and assist the team in meeting tight deadlines.

• Proficient in Arabic and English (reading, writing, speaking).

• Skilled in MS Office (Excel, PowerPoint), MIS reporting, dashboards, trackers, and AI applications.

🏝️ Benefits

• Quality Checking: Evaluate and validate responses, case actions, and supporting documents prior to closure or submission.

• Team Monitoring: Supervise daily team activities, pending cases, aging items, and SLA compliance across UAE and Qatar matters, including requests from the Qatar Central Bank and court orders received through approved channels.

• Qatar Support: Oversee and assist with Qatar-related requests, including inquiries from the Qatar Central Bank, court orders, online platform requests, and associated correspondence, ensuring proper tracking, timely responses, and necessary escalations.

• Supervision: Provide daily oversight and guidance to officers managing court orders, police letters, prosecution requests, and related inquiries.

• Regulatory Compliance: Ensure all communications and actions align with regulatory guidelines, internal policies, SOPs, and approved authority limits.

• Management Reporting: Prepare and present MIS, productivity updates, aging reports, SLA reports, exception summaries, and management dashboards as required.

• Escalation Control: Identify delays, exceptions, operational risks, and sensitive cases, escalating them promptly to management with clear recommendations.

• Inbox Oversight: Monitor shared mailboxes to ensure that emails from government entities and internal stakeholders are assigned, tracked, and responded to within agreed timelines.

• Systems Oversight: Manage case processing through Velocity - MOFT and other relevant systems, ensuring accurate updates, proper documentation, and comprehensive audit trails.

• Internal Coordination: Collaborate with branches, Operations, Compliance, Technology, CIBG, RBG, Legal, and Head Office to resolve outstanding issues and enhance response quality.

• Process Improvement: Assist in enhancing controls, trackers, templates, automation initiatives, and operational workflows within the unit.

• Other Duties: Execute other supervisory, RCSA, monitoring, and reporting tasks as assigned by line management.