Senior Multi-Cloud Engineer, Cloud Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze intricate operational challenges and determine underlying causes.

• Leverage AI to expedite investigations and solutions.

• Create automated processes and workflows driven by AI.

• Oversee and assist with cloud-native computing, storage, networking, identity, monitoring, and security services.

• Design and sustain Infrastructure-as-Code utilizing tools like Terraform, CloudFormation, and Google Deployment Manager.

• Develop runbooks, knowledge base articles, and technical documentation.

• Assess and report on automation and AI-driven initiatives.

• Promote ongoing improvement, innovation, and operational excellence.

• Act as the main technical resource for managed services clients.

• Engage with customers regarding incidents, service requests, maintenance, and changes.

• Provide customer service while adhering to SLA commitments.

• Guide team members and spearhead technical projects.

• Offer technical guidance during complex incidents, troubleshooting, root cause analysis, and corrective measures.

• Support customer environments across AWS and GCP, enhancing GCP managed services capabilities.

⛳️ Requirements

• A minimum of 6 years of experience in troubleshooting and managing core services within both AWS and GCP.

• At least 3 years of experience in creating automation solutions using Python, Infrastructure-as-Code, APIs, workflows, or orchestration tools.

• Over 3 years of experience in supporting enterprise infrastructure, cloud operations, managed services, or platform engineering environments.

• Proven capability to utilize AI tools, assistants, and automation platforms effectively.

• Experience in consuming and integrating REST APIs and cloud-native services.

• Strong analytical and systems-thinking abilities.

• Excellent written and verbal communication skills.

• Experience in supporting containerized workloads.

• Possession of at least one current AWS or GCP certification, or willingness to obtain one within 90 days of employment.

• Must be eligible to support public sector clients and complete necessary background checks.

• Availability during designated shift hours; after-hours escalation and on-call rotation may be necessary.

• Must be a US Citizen.

• Proof of active certification(s) is mandatory.

• Candidates must successfully complete and maintain all required background checks and eligibility criteria set by the customer.

🏝️ Benefits

• Remote work opportunities available within the Continental US.

• Travel requirements are limited to 5%.

• Commitment to equal opportunity employment.

• Reasonable accommodations provided for individuals with disabilities.

• Support extended for protected veterans and individuals with disabilities.